Brianna Balzer
Sioux Falls,SD
Summary
Dynamic professional with a goal-oriented mindset and strong interpersonal skills, recognized at Levo Credit Union for exceeding performance expectations in member services. Proven ability in customer retention and problem analysis, complemented by expertise in financial counseling and compliance with regulations. Committed to enhancing client satisfaction and operational efficiency.
Experienced with delivering top-notch member service and ensuring high satisfaction levels. Utilizes excellent communication and problem-solving abilities to address member inquiries and concerns effectively. Track record of fostering collaborative team environments and adapting to evolving member needs.
Overview
4
4
years of professional experience
Work History
Member Services Officer
Levo Credit Union
01.2025 - Current
- Maintained customer records by updating account information.
- Monitored branch security measures, adhering to protocols to protect members'' assets and personal information.
- Provided financial counseling to members in need, offering guidance on budgeting, debt management, and savings plans.
- Received numerous commendations from supervisors for consistently exceeding performance expectations in delivering member services.
- Contributed towards meeting sales targets through cross-selling additional banking products that aligned with individual member needs.
Personnel Specialist
South Dakota Air National Guard
08.2024 - Current
- Maintained up-to-date knowledge of employment laws, ensuring company-wide compliance with applicable regulations affecting HR operations.
- Streamlined personnel record-keeping processes, resulting in improved efficiency and data accuracy.
- Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
- Enhanced employee satisfaction by implementing comprehensive onboarding programs and orientation sessions.
- Managed internal communications related to HR matters, keeping employees informed of policy updates and organizational changes.
Mortgage Appraisal Order Associate
Plains Commerce Bank
03.2024 - 01.2025
- Managed a pipeline of mortgage applications, maintaining accuracy and prioritizing urgent cases.
- Set up files using loan officer checklist and submitted on-time for processing.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Continuously expanded knowledge of various mortgage products and lending guidelines to provide clients with the best possible solutions for their needs.
- Maintained compliance with federal regulations by staying up-to-date with industry changes and guidelines.
Avionics Maintenance Technician
United States Air Force
04.2021 - 09.2023
- Ensured mission readiness by performing scheduled and unscheduled avionics maintenance on various aircraft types.
- Maintained detailed records of all maintenance activities, ensuring regulatory compliance and clear communication among team members.
- Assisted in the development of technical publications to improve training materials for new technicians.
- Improved aircraft safety by conducting thorough avionics system inspections and maintenance tasks.
- Collaborated with multidisciplinary teams to identify root causes and implement solutions for complex avionic issues.
Education
Bachelor of Science - Business Administration And Management
University of Sioux Falls
Sioux Falls, SD01-2027
Associate of Arts - Human Resources Management
Community College of The Air Force
Montgomery, AL05-2026
Associate of Applied Science - Avionics Systems Technology
Community College of The Air Force
Montgomery, AL02-2025
Skills
- Goal-oriented mindset
- Customer retention
- Problem analysis
- Policy adherence
- Outstanding time management skills
- Customer care experience
- Strong interpersonal skills
- Teamwork and collaboration
- Attention to detail
- Multitasking
Awards
- Sentry Savannah TDY Top Performer 2022
- Team Tyndall Airman of the 3rd Quarter 2022
- 325th MXG CC Coin of Excellence 2023
- Air & Space Achievement Medal
Timeline
Member Services Officer
Levo Credit Union
01.2025 - Current
Personnel Specialist
South Dakota Air National Guard
08.2024 - Current
Mortgage Appraisal Order Associate
Plains Commerce Bank
03.2024 - 01.2025
Avionics Maintenance Technician
United States Air Force
04.2021 - 09.2023
Bachelor of Science - Business Administration And Management
University of Sioux Falls
Associate of Arts - Human Resources Management
Community College of The Air Force
Associate of Applied Science - Avionics Systems Technology
Community College of The Air Force
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