Brianna Barone
Crown Point,IN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the moving industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with a passion for developing partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
U-Haul International
08.2021 - Current
- Promptly respond to inquiries and requests from prospective customers placed in the callback log.
- Provide customers a superior experience by addressing their moving needs and finding them the most efficient equipment.
- Increase efficiency and performance by multitasking and delegating tasks at hand.
- Maintain detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Cross-train and back up other customer service representatives upon hiring.
- Decrease the storage collections percentage by contacting costumers frequently and building a rapport with frequent callers.
- Educate customers about billing, payment processing, and support policies and procedures during and after the rental process.
- Answer constant flow of customer calls with minimal wait times to avoid call center buildup and a loss of future income.
- Serve as a transfer truck driver as needed to make sure the proper equipment is being maintained in our MCO.
Education
No Degree - Clinical Psychology
Indiana University Northwest
Gary, INHigh School Diploma -
Lake Central High School
Saint John, IN06.2019
Skills
- Issue and Complaint Resolution
- Technical Support
- Customer Service
- Calm and Professional Under Pressure
- Store maintenance
- Active Listening
Certification
Propane
References
Steven Wunder
Field Relief Manager MCO 759027
Contact Steven Wunder at 219-213-8174
Courtney Lambie
Former General Manager of 759027 and current Manager of 759078
Contact Courtney Lambie at 219-781-1475
Eric Primmer
Former Hitch Pro at 759027 and current General Manager Trainee
Contact Eric Primmer at 708-288-2979
Timeline
Customer Service Representative
U-Haul International
08.2021 - Current
No Degree - Clinical Psychology
Indiana University Northwest
High School Diploma -
Lake Central High School
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