Brianna Barron
Spotsylvania,VA
Summary
Dynamic hospitality professional with extensive experience at Brock’s Riverside Grill, excelling in customer service and team collaboration. Proven ability to manage high-pressure situations while enhancing guest satisfaction. Skilled in reservation management and effective multitasking, ensuring seamless operations during peak hours. Committed to delivering exceptional guest experiences.
Overview
3
3
years of professional experience
Work History
Host
Brock’s Riverside Grill
Fredericksburg, VA
08.2023 - 07.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Server
Park Lane Tavern
Fredericksburg, VA
08.2021 - 05.2023
- Managed numerous tables concurrently, ensuring high service standards.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Bachelor Of Education - Education
Radford University
Radford, VADiploma -
Saint Michael The Archangel Catholic High School
Fredericksburg, VA05.2023
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Exceptional communication
- Reservation management
- Event planning assistance
- Effective multitasking
- Phone etiquette
Timeline
Host
Brock’s Riverside Grill
08.2023 - 07.2024
Server
Park Lane Tavern
08.2021 - 05.2023
Bachelor Of Education - Education
Radford University
Diploma -
Saint Michael The Archangel Catholic High School