Brianna Batten

• Enthusiastic and dedicated Customer Service Representative with over 3 yearsof experience in fast-paced environments. Proven track record of resolvingcustomer inquiries and enhancing customer satisfaction. Seeking a position toleverage communication skills and problem-solving abilities to contribute tothe success of Apple

Provided exceptional service to customers by addressing concerns and

providing solutions, leading to a 90 % reduction in escalation calls.

- Utilized CRM software to document customer interactions and track

resolutions, increasing efficiency by 90%.

- Assisted in the development of customer service training materials that

improved overall team performance.

- Handled an average of 40-60 customer inquiries per day via phone, email,

and live chat, achieving a resolution rate of 90% on first contact.

- Developed and maintained strong relationships with customers, resulting in

a 90% increase in customer satisfaction scores.

- Collaborated with team members to troubleshoot complex customer issues,

improving response times and service quality.

- Trained and mentored new hires on customer service protocols and best practices