Brianna Boone
New London,NC
Summary
Qualified Clinic Manager with proven track record in overseeing clinic operations and ensuring high standards of patient care. Successfully managed day-to-day administrative tasks and improved operational efficiency. Demonstrated expertise in team leadership and patient relations.
Overview
6
6
years of professional experience
Work History
Clinic Manager
Massage Envy
Huntersville, NC
03.2026 - Current
- Oversaw daily clinic operations to ensure efficient service delivery and client satisfaction.
- Developed staff scheduling solutions to optimize team productivity and meet client demand.
- Implemented training programs for new hires, enhancing team knowledge and performance consistency.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
GENERAL MANAGER
Massage Envy
Huntersville, NC
03.2024 - 03.2026
- Consistently exceed sales targets through successful upselling of membership services and retail products.
- Demonstrate strong leadership by training front desk associates, ensuring operational excellence.
- Oversee high-volume phone calls, addressing client concerns and providing tailored solutions to enhance satisfaction.
- Mitigate potential issues by identifying challenges, listening to client feedback, and implementing preventive measures.
- Streamline inventory management by placing timely orders and maintaining accurate records to optimize operations.
- Conduct monthly one-on-one performance meetings and maintain employee documentation.
JUNIOR CLINIC MANAGER
Massage Envy
Concord, NC
12.2022 - 03.2024
- Supervised front desk team in high-volume environment to enhance customer service efficiency.
- Tracked membership sales, retail performance, and daily operational metrics to identify trends.
- Managed client record, appointment systems, and service documentation for improved accuracy.
FRONT DESK SALES ASSOCIATE
Massage Envy
Concord, NC
08.2022 - 12.2022
- Managed front desk operations, including phone inquiries, email responses, and appointment scheduling.
- Cultivated strong relationships with co-workers to achieve shared objectives.
- Organized merchandise displays to enhance visibility in accordance with company standards.
- Processed payments while maintaining precise financial records.
RESTAURANT SERVICE ASSOCIATE
Blue Bay Seafood Restaurant
Albemarle, NC
09.2020 - 08.2022
- Provided excellent customer service by taking orders, serving meals, and addressing customer needs to ensure a pleasant dining experience.
- Greeted and seated guests as the hostess, maintaining an organized flow of seating arrangements to optimize guest satisfaction and minimize wait times.
- Operated the cash register efficiently, processing payments and managing cash transactions while ensuring accuracy and customer satisfaction.
- Oversaw phone room operations by taking and preparing to-go orders, ensuring accuracy and timely service for takeout customers.
Education
High School Diploma -
Wood Field Academy
06-2022
Skills
- Meevo
- Microsoft Excel
- PowerPoint
- Word
- Staff management
- Administrative leadership
Timeline
Clinic Manager
Massage Envy
03.2026 - Current
GENERAL MANAGER
Massage Envy
03.2024 - 03.2026
JUNIOR CLINIC MANAGER
Massage Envy
12.2022 - 03.2024
FRONT DESK SALES ASSOCIATE
Massage Envy
08.2022 - 12.2022
RESTAURANT SERVICE ASSOCIATE
Blue Bay Seafood Restaurant
09.2020 - 08.2022
High School Diploma -
Wood Field Academy