Brianna Breton

Greeting and Welcoming:

• Greet visitors, clients, and customers in a professional and friendly manner.
• Helping 50-200 patients per day to complete necessary medical forms and documentation.
• Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.

Telephone Management:

• Answer, screen, and direct phone calls, take messages, and ensure prompt and efficient communication.
• Improved patient communication, providing clear instructions for upcoming appointments or procedures as needed.
• Transcribed phone messages and relayed to appropriate personnel.

Appointment Scheduling:

• Manage and maintain calendars, schedule appointments, and send out reminders.
• Coordinated patient scheduling, check-in, check-out and payments for billing.

Information and Direction:

• Provide accurate and helpful information to patient and directing them to our office location if they seem lost and/or sending messages to their doctor or specific department.

Correspondence:

• Handle incoming and outgoing mail, faxes, and emails, ensuring timely and accurate processing.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

Office Organization:

• Maintaining a clean and organized reception area, ensuring it is presentable and stocked with necessary supplies for my peers & myself.

Data Entry and Filing:

• Performing basic data entry tasks, maintaining records, and organizing files, both physically and digitally on our Greenway/Intergy platform.

Customer Service:

• Address customer inquiries and concerns, and escalate issues to the appropriate personnel including managers, doctors, billing & insurance departments.
• Developed strong relationships with patients, fostering loyalty and trust in the practice's services.
• Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
• Answered phone calls and messages for over 10 physicians & 2-3 medical facilities, scheduling appointments, and handling patient inquiries.

Order Taking and Processing:

• Greeted customers in a friendly and professional manner.
• Ensure orders are correct and complete before handing them to customers.
• Performed cashier duties in a high-volume & very high paced retail environment.
• Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe.

Financial Transactions:

• Handled cash, credit card, and debit card payments accurately.
• Operated a cash register efficiently and accurately with minimal errors.
• Made change and provide receipts. Balance the cash drawer at the end of each shift.

Customer Service:

• Provide friendly and efficient service to all customers.
• Answer customer questions and address any concerns. Ensure customer satisfaction.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.

Workplace Maintenance:

• Maintaining a clean and organized workspace, including the checkout area.
• Made sure
• Stock shelves with food items and supplies. Assist with other duties as needed.
• Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.

Other Responsibilities:

• Multitasking between order taking, drink/food prep & packing, meanwhile also making sure everything gets done as a team!
• Handled customer complaints calmly and professionally, resolving customer issues in a timely manner.
• Assisted in the preparation of food items and ensured that all food was served at the proper temperature
• Demonstrated the ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Trained new team members by relaying information on company procedures and safety requirements.