Brianna Brooks
Chicago,IL
Summary
Accomplished Supervisor with strong background planning, organizing and providing exceptional customer service. Applies human resource knowledge to effectively coach, train, assign and discipline teams. Practiced in monitoring, recommending and dynamic business platforms. Accomplished at planning and managing groups to consistently meet production, quality and financial goals.
Overview
8
8
years of professional experience
Work History
Server
Sheffield's Wine & Beer
06.2021 - Current
Bartender
Tin Lizzie Bar
10.2022 - 09.2023
Bartender
Deuce's MLB Bar.
06.2020 - 09.2022
Barista
Starbucks
12.2019 - 10.2021
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Described menu items to customers and suggested products based on stated preferences.
- Operated cash register, collected payments and provided accurate change.
Supervisor
Mod Pizza
07.2018 - 01.2020
- Coached and mentored new staff members by offering constructive feedback and asking about long-term career growth goals.
- Conducted training needs assessments and provided ongoing training for staff.
- Trained newly hired employees on our five main positions, equipment and our custom service standers.
Supervisor
Charlotte Russe
01.2016 - 07.2018
- Established and enforced clear goals to keep all employees on same level and working collaboratively.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Monitored employee performance and conducted retraining to correct problems and optimize productivity.
Server
Ted's Montana Grill Inc.
06.2016 - 08.2017
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Partnered with team members to efficiently serve food and beverages.
Education
Bachelor of Fine Arts - Fine Arts
Columbia College Chicago
Chicago, IL05.2023
Associate of Arts - Criminology
College of DuPage
Glen Ellyn, IL05.2020
Skills
- Process improvement
- Goal-oriented
- Leadership
- Problem resolution
Timeline
Bartender
Tin Lizzie Bar
10.2022 - 09.2023
Server
Sheffield's Wine & Beer
06.2021 - Current
Bartender
Deuce's MLB Bar.
06.2020 - 09.2022
Barista
Starbucks
12.2019 - 10.2021
Supervisor
Mod Pizza
07.2018 - 01.2020
Server
Ted's Montana Grill Inc.
06.2016 - 08.2017
Supervisor
Charlotte Russe
01.2016 - 07.2018
Bachelor of Fine Arts - Fine Arts
Columbia College Chicago
Associate of Arts - Criminology
College of DuPage
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