Brianna Brooks
Greensboro,NC
Summary
Detail-oriented Shipping Coordinator skilled in optimizing delivery processes and enhancing customer satisfaction. Proven track record in problem-solving and effective communication within collaborative settings. Excels in multitasking and time management, consistently meeting challenges with a strong work ethic.
Overview
10
10
years of professional experience
Work History
Shipping and Receiving Coordinator
RSVP Communications
Greensboro, NC
02.2026 - Current
- Coordinated incoming and outgoing shipments, ensuring on-time delivery of goods.
- Utilized shipping software for order tracking and generation of shipping labels.
- Resolved discrepancies and delays in shipping processes through effective communication with vendors.
- Organized warehouse layout for enhanced efficiency and accessibility.
- Inspected received goods for quality assurance before distribution.
- Inspected received goods for quality assurance prior to distribution.
- Assisted with truck loading and unloading using forklifts and pallet jacks.
- Led warehouse team in stocking merchandise, pulling orders, and preparing shipments efficiently.
Product Support Representative
RSVP Communications
Greensboro, NC
07.2024 - 02.2026
- Provided technical support to customers via phone, chat, and email.
- Supported customers by addressing product inquiries and troubleshooting issues, enhancing overall customer satisfaction.
- Partnered with team members to resolve complex customer concerns, ensuring timely solutions and improved service quality.
- Educated clients on product features and best usage practices.
- Updated and maintained knowledge of current products and industry trends to provide accurate support and recommendations.
- Ensured that all incoming inquiries were addressed accurately and efficiently.
- Documented customer interactions in the support management system.
- Monitored customer complaints and escalated unresolved cases to upper management.
- Developed knowledge base documents for new products.
Customer Service Representative
Cintas
Greensboro, NC
02.2023 - 06.2024
- Managed high-volume calls, ensuring customer satisfaction through professionalism and patience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved escalated complaints with empathy and effective problem-solving skills, enhancing customer retention.
- Educated customers about services and promotions effectively.
- Documented customer interactions in CRM systems, contributing to improved service quality and record accuracy.
- Collaborated with team members to enhance service delivery strategies.
- Trained new staff on customer service protocols and best practices.
- Monitored service quality to ensure compliance with company standards.
Customer Service Representative
RSVP Communications
Greensboro, NC
09.2020 - 02.2023
- Managed fast-paced inbound calls in high-volume call center to ensure swift response times.
- Resolved customer issues in a timely manner, enhancing overall satisfaction.
- Provided outbound calling support to address and resolve customer issues promptly.
- Delivered accurate customer service while maintaining efficiency and professionalism.
- Facilitated chat support through hosted chat client, assisting customers with inquiries and resolving issues promptly.
- Executed data entry processes with attention to detail, enhancing accuracy and reliability of information.
- Coordinated support for 20 clients concurrently, ensuring efficient service, taking calls from these clients as they enter the queue.
- Conducted administrative tasks for a large client, ensuring thorough documentation and organization.
Pet Sitter/Dog Walker
Rover
Greensboro, North Carolina
03.2017 - 12.2022
- Provided daily care to ensure safety and comfort of pets.
- Administered medications and treatments per pet owners' instructions.
- Coordinated feeding schedules and dietary requirements for diverse animals.
- Maintained clean living environments during pet visits.
- Communicated regular updates and addressed concerns with pet owners.
Cashier/Cook
Penn Station Subs
Greensboro, North Carolina
06.2018 - 09.2020
- Delivered exceptional customer service with a positive demeanor, fostering satisfaction.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Managed over eight simultaneous orders while maintaining timely service standards.
- Prepared food items using grills and fryers, contributing to diverse menu offerings.
- Ensured preparation for next-day business openings, enhancing operational efficiency.
- Addressed customer inquiries and resolved issues to enhance satisfaction levels
- Trained over 10 employees across various stores, improving overall team capability.
Education
High School Diploma -
Northwest Guilford High School
Greensboro, NC06-2017
Skills
- Quality assurance
- Technical troubleshooting
- Process improvement
- Attention to detail
- Problem solving
- Team collaboration
- Effective communication
- Data annotation
Timeline
Shipping and Receiving Coordinator
RSVP Communications
02.2026 - Current
Product Support Representative
RSVP Communications
07.2024 - 02.2026
Customer Service Representative
Cintas
02.2023 - 06.2024
Customer Service Representative
RSVP Communications
09.2020 - 02.2023
Cashier/Cook
Penn Station Subs
06.2018 - 09.2020
Pet Sitter/Dog Walker
Rover
03.2017 - 12.2022
High School Diploma -
Northwest Guilford High School