BRIANNA BRUNO
Jacksonville,USA
Summary
Resourceful Case Management Assistant with proven ability to enhance productivity and efficiency through effective task management in various environments. Strong work ethic complemented by exceptional attention to detail and interpersonal skills. Committed to continuous improvement and contributing to organizational success.
Overview
12
12
years of professional experience
Work History
Case Management Assistant
HCA Florida Memorial Hospital
Jacksonville, Florida
09.2025 - Current
- Arrange transportation services for patients relocating to post-acute care facilities, alongside generating discharge packets.
- Discuss, deliver, and document the Important Message from Medicare (IMs) and patient choice letters to patients and/or authorized representatives, alongside obtaining a signature.
- Manage submissions of authorization requests to selected SNF, ARF, or LTACH for UHC insurance patients, along with printing and providing a list of PAC referrals to patients and/or authorized representatives for review and decision.
- Participated in the interview panel alongside the case management director, manager, and team lead, to evaluate CMA position applicants.
- Collaborate with case managers and social workers for any administrative assistance required to ensure smooth patient discharge while transmitting patient inquiries and provider communications/messages.
- Monitor and relay case management department voicemails in addition to organizing office supplies.
Deli Clerk
Publix
Saint Johns, USA
04.2021 - 01.2026
- Provided exceptional customer service and high-quality products by addressing customer needs, desires, and inquiries.
- Assembled aisle goods, platters, subs, meals, and sliced meat/cheese while utilizing slicer and upholding food safety protocols.
- Provided training and support to new deli clerks on procedures.
- Performed opening and closing duties, such as restocking supplies and items, and cleaning work areas at the end of the shift.
- Collaborated with team members to ensure efficient service flow.
Business English Teacher (TESOL)
Jishou University
Jishou City, China
11.2019 - 04.2020
- Taught Multinational Management in English to university-level juniors.
- Participated in faculty and English extracurricular activities.
- Prepared weekly lectures focused on improving English comprehension skills in a business setting.
- Reviewed and graded final theses to analyze and assess students' progress and command of English and business.
- Conducted individual meetings with students to practice and improve English capabilities.
Resident Safety Shift Coordinator (RSSC)
Department of Public Safety, Hofstra University
05.2018 - 05.2019
- Coordinated and oversaw the activities of over 200 student employees in the program.
- Accomplished paperwork, coordinated schedules, and performed various tasks while stationed in the office.
- Executed equipment inspections for each booth to ensure operational readiness.
- Updated memos to reflect current procedures and protocols.
- Made deliveries efficiently, maintaining schedule adherence throughout operations.
Resident Safety Representative (RSR)
Department of Public Safety, Hofstra University
07.2017 - 05.2018
- Signed visitors and guests in and out of the campus dormitories to provide a record of non-residents who have been allowed entry, in the case of possible future investigations.
- Maintained contact with the on-duty supervisors and security officers throughout the shift.
- Monitored the lobby vestibule and the front of the dormitory to ensure resident safety.
Intern
Bacchus Wines
Dalian, China
05.2017 - 07.2017
- Conducted research on wine inventory and provided data on its origins, taste notes, and awards.
- Generated Excel spreadsheets for wine input to secure proficiency in technical skills.
- Sampled a range of wine brands periodically to enhance understanding of flavor profiles for superiors, and prospective clients.
Admissions Cashier
Splish Splash
Calverton, NY
06.2014 - 09.2014
- Completed monetary transactions for season passes and general admission tickets.
- Inquired about proper identification for season pass holders and general admission ticket holders.
- Organized the cash drawer at the end of each day to ensure accurate profits and exchanges.
- Enhanced conflict resolution abilities to facilitate agreement among disputing parties.
Education
Bachelor of Business Administration - International Business, Chinese Language
Hofstra University Frank G. Zarb School of Business
Hempstead, NY05-2019
Bachelor of Economics - Global Business
Dongbei University of Finance and Economics
Dalian, Liaoning, China05-2019
Skills
- Team collaboration
- Interpersonal skills
- Attention to detail
- Training support
- Computer literacy
- Time management
- Adaptability and flexibility
Languages
Spanish
Limited
French
Elementary
Chinese (Mandarin)
Elementary
Portuguese
Elementary
References
References available upon request.
Software Skills
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Outlook
- MEDITECH
- CarePort Care Management
- Nate TEMPO
- TeleTracking
- Midas Care Management
Timeline
Case Management Assistant
HCA Florida Memorial Hospital
09.2025 - Current
Deli Clerk
Publix
04.2021 - 01.2026
Business English Teacher (TESOL)
Jishou University
11.2019 - 04.2020
Resident Safety Shift Coordinator (RSSC)
Department of Public Safety, Hofstra University
05.2018 - 05.2019
Resident Safety Representative (RSR)
Department of Public Safety, Hofstra University
07.2017 - 05.2018
Intern
Bacchus Wines
05.2017 - 07.2017
Admissions Cashier
Splish Splash
06.2014 - 09.2014
Bachelor of Business Administration - International Business, Chinese Language
Hofstra University Frank G. Zarb School of Business
Bachelor of Economics - Global Business
Dongbei University of Finance and Economics