Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Brianna Burciaga

San Elizario

Summary

Motivated and detail-oriented professional pursuing a Bachelor's degree in Engineering Leadership and Civil Engineering, with a strong background in Business, Accounting, and Economics. Experienced in customer service, administrative support, education assistance, and small business management. Proven ability to communicate effectively, maintain accurate records, solve problems, and provide exceptional customer service in fast-paced environments. Possesses excellent communication and interpersonal skills, with the ability to work effectively with diverse populations and handle sensitive information with professionalism. Strong organizational, leadership, and technology skills, with a commitment to teamwork, continuous learning, and engineering leadership. Seeking an opportunity to contribute professionalism, adaptability, and a strong work ethic while continuing to grow and make a positive impact within an organization and the community.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Collection Support Company
San Elizario
04.2025 - Current
  • Conducted outbound and inbound customer outreach to verify and update contact information for account holders.
  • Obtained and documented customer service for cellular communication in compliance with company and regulatory requirements.
  • Validated phone numbers and maintained accurate customer records to support effective account servicing.
  • Processed deceased accounts notifications and ensured proper documentation and escalation producers were followed.
  • Performed warm transfer connecting customers with appropriate collections specialists for account resolution assistance.
  • Maintained strict adherence to company policies, compliance standards, and data privacy regulations.
  • Delivered professional and empathetic customer service while handling sensitive account related conversations.
  • Assisted in improving contact accuracy and customer engagement throughout the account verification processes.

Customer Service Representative / Small Business Owner

Socorro
08.2019 - Current
  • Ran my own small business selling snacks, drinks, and beauty products.
  • Helped customers, kept track of supplies, and made sales.
  • Learned how to manage money, work with people, and run daily operations.
  • Established vendor relationships to optimize supply chain management.
  • Oversaw daily operations of small business, including customer service and financial management.
  • Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.

Note Taker Special Education

El Paso Community College
El Paso
05.2025 - 01.2026
  • Took clear notes for students with disabilities.
  • Worked with teachers to make sure students got the help they needed.
  • Turned in notes on time and kept them organized.

Front Office Assistant to Assistant Principals

Socorro High School
Socorro
08.2022 - 06.2023
  • Helped with office paperwork, schedules, and finding substitutes.
  • Kept student records safe and supported school staff.

Childcare Assistant

Los Tres Mosqueteros Day Care
12.2019 - 01.2021
  • Supported children's learning activities, ensuring a safe and engaging environment.
  • Coordinated group play activities to promote social skills and teamwork among children.

Education

Bachelor of Science - Civil Engineering

The University of Texas At El Paso (UTEP)
El Paso
05-2030

Associate of Arts - Business Accounting Economics

El Paso Community College
El Paso, TX
05-2025

Skills

  • Customer service
  • Order Management
  • Order Processing
  • Customer Feedback
  • Conflict Resolution
  • Strong Verbal Communication
  • Strong Written Communication
  • Team Collaboration
  • Problem Solving
  • Microsoft Office
  • Google Suite
  • Business Software
  • Adaptable

Volunteer Experience

  • Clean Up the Earth Initiative, El Paso, TX, 01/18 - 03/20, Participated in environmental projects to enhance public spaces, health education and sustainability in the local community.
  • Daycare Clean-Up Volunteer, El Paso, TX, 02/17 - 12/19, Maintained hygiene and safety standards in a childcare setting, and fostered community involvement and responsibility.

Timeline

Note Taker Special Education

El Paso Community College
05.2025 - 01.2026

Customer Service Representative

Collection Support Company
04.2025 - Current

Front Office Assistant to Assistant Principals

Socorro High School
08.2022 - 06.2023

Childcare Assistant

Los Tres Mosqueteros Day Care
12.2019 - 01.2021

Customer Service Representative / Small Business Owner

08.2019 - Current

Bachelor of Science - Civil Engineering

The University of Texas At El Paso (UTEP)

Associate of Arts - Business Accounting Economics

El Paso Community College
Brianna Burciaga