Brianna Butler
Rochester,NY
Summary
At Schallers, I led a service team to exceed sales goals through strategic upselling, enhancing guest satisfaction with prompt, high-quality service. Expert in personnel training and guest service, I fostered a positive, collaborative environment, significantly improving team efficiency and customer relations. My adeptness in organization and exceptional communication skills ensured seamless daily operations and a flexible response to unexpected challenges.
Overview
3
3
years of professional experience
Work History
Server Shift Leader
Schallers
559 East Ridge Road E, Rochester, NY 14621
04.2021 - Current
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
- Consistently met or exceeded sales goals through upselling techniques.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed inventory levels to reduce waste, ordering supplies in a timely manner based on projected needs.
Education
High School Diploma -
Eastridge Senior High School
Rochester, NY06.2022
Skills
- Organization
- Personnel Training
- Guest service
- Marketing initiatives
- Attention to Detail
- Positive and Friendly Attitude
- Teamwork and Collaboration
- Critical Thinking
- Responsible and Trustworthy
- Exceptional communication
- Resourceful and Reliable
- Flexible Schedule
Timeline
Server Shift Leader
Schallers
04.2021 - Current
High School Diploma -
Eastridge Senior High School