Brianna Cammarano
Myrtle Beach,SC
Summary
As a devoted employee, I would appreciate the opportunity to grow professionally with a company that offers a steady and positive work environment. I'm excited to learn new skills and technology in order to advance the business and my abilities as a professional. Highly competent, customer-oriented individual with hotel operations knowledge. Capable in problem-solving, management, and customer service to ensure success. T he ability to improve overall customer satisfaction and operational effectiveness by using clear communication and proactive problem-solving techniques. Maintaining outstanding service standards with efficiency despite heavy demand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager of Operations
Courtyard by Marriott
Myrtle Beach, SC
06.2022 - Current
- Provided high-quality guest support to enhance overall satisfaction.
- Delivered exceptional customer experience to guests.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Analyzed data from daily reports to identify trends in production performance metrics.
Customer Service
The VMC Group
Houston, TX
02.2022 - 06.2022
- Resolved customer service issues as needed.
- Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
- Provided exceptional customer service throughout each interaction.
Front Desk
Planet Fitness
Myrtle Beach, SC
08.2021 - 10.2021
- Responded to customer feedback or complaints in a timely manner.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Greeted visitors and provided them with information about the company.
Childcare Assistant
The Learning Studio
Clifton, NJ
09.2017 - 06.2020
- Enhanced academic, social and emotional learning with use of structured playtime and unstructured free play.
- Monitored children's play activities to verify safety and wellness.
- Communicated with parents about daily activities and any concerning behaviors.
- Participated in professional development opportunities related to childcare practices.
- Coordinated outdoor activities that encouraged physical activity and awareness of nature.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
Education
Associate of Science - Business Management
Penn Foster College
Scottsdale, AZ12.2023
High School Diploma -
Clifton High School
Clifton, NJ06.2018
Skills
- Experienced with Microsoft Applications
- Strong Verbal Communication
- Office Management Techniques
- Time management
- Goal setting
- Customer service
- Problem-solving
- Employee training
References
Excellent references upon request.
Certification
- Marriott Voyage Program - 2025
Timeline
Manager of Operations
Courtyard by Marriott
06.2022 - Current
Customer Service
The VMC Group
02.2022 - 06.2022
Front Desk
Planet Fitness
08.2021 - 10.2021
Childcare Assistant
The Learning Studio
09.2017 - 06.2020
Associate of Science - Business Management
Penn Foster College
High School Diploma -
Clifton High School
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