Summary
Overview
Work History
Education
Skills
Background And Motivation
Certification
Timeline
Generic

Brianna Carlson

Tucson,AZ

Summary

Sometimes the best guidance comes not from those with the best training but rather from those with the most experience. Highly motivated, skilled communicator with the ability to inspire people seeking a full-time position as a Peer Support Specialist with a company where I can use my life experience to help people achieve success. Seeking to utilize my communication, interpersonal skills and personal experience to help people with mental health issues and recovery. I am willing to share my own personal experiences and use my experience to help people know they are not alone.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Store Supervisor/Manager

Injoy Thrift Store
07.2014 - 09.2017
  • Hired, mentored and trained new employees
  • Encouraging confidence and helping individuals adapt faster to new job roles
  • Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
  • Managed daily operations including scheduling, supervising and budgeting, exhibiting excellent multitasking capabilities
  • Bookkeeping using QuickBooks and Sterling bridge
  • Bank Deposits and account reconciliation
  • Managed Production for all areas of the Thrift store business
  • On call for employee problems off hours
  • Facebook advertising
  • Scheduling of donation pickups and sales deliveries
  • Worked with disabled volunteers training them in accomplishing tasks with little to no assistance.

Guest Services Representative

Gadabout Salon and Spa
03.2002 - 11.2007
  • Appointment scheduling for all Salon services
  • Opening and closing the Salon
  • Bank Deposits
  • Receive payments for services by cash, check, credit cards, vouchers or automatic debits
  • Greet customers entering the establishment
  • Provide product information and sales to customers
  • General housekeeping
  • Provided excellent customer service to clients by responding to inquiries in a timely and professional manner.

Education

General Studies -

Pima Community College
Tucson, AZ

High School Diploma -

Sahuaro High School
Tucson, AZ
05.2004

Skills

  • Mental Health Awareness
  • Excellent written and verbal communication skills
  • Highly compassionate
  • Attention to details
  • Understanding of crisis management
  • Understanding of Trauma informed care
  • Excellent listening skills
  • Recovery planning
  • Empathetic and Understanding
  • Strong supporter of self care
  • Coaching and Training skills
  • Special Needs Assessment
  • Handling Complaints
  • Problem Anticipation and Resolution
  • Leadership
  • Critical Thinking
  • Friendly and Positive
  • Relationship Building
  • Conflict Resolution
  • Goal setting

Background And Motivation

 Providing some insight into my personal journey,  highlighting the experiences that led to my desire to become a Peer Support Specialist.  I have personally struggled with addiction and mental health issues.  I have suffered many losses during my journey,  including losing my home, damaging long term personal relationships,  losing jobs and other financial hardships.   I have been pregnant and struggled with Opiate abuse and was forced to go through the DCS system,  finally gaining full custody and rights of my child and am currently raising my two beautiful children all by myself.   I have been incarcerated and was forced to navigate the criminal justice system.  In 2014 I successfully  completed probation and drug court and was able to get all of my felonies dropped to misdemeanors.  I survived the suicide of my partner who lost their battle with mental health issues.   I am a huge supporter of suicide awareness.   I have found great success with my medication-assisted treatment program.   I am currently in recovery and I know first hand the impact these issues can have on individuals and their loved ones.    My recovery has sparked a desire within me to make a meaningful difference in the lives of those experiencing similar hardships. 

Certification

  • State of Arizona Peer Support Certification - [Sept 2023]
  • Motivational Interviewing Class with Arizona Peer and Family Career Academy - [Oct 2023]
  • Ethics and Boundaries Class with Arizona Peer and Family Career Academy - [Oct 2023]
  • Trauma Informed Care Class with Arizona Peer and Family Career Academy - [Oct 2023]
  • First Aid and CPR Certification - [Sept 2023]

Timeline

Store Supervisor/Manager

Injoy Thrift Store
07.2014 - 09.2017

Guest Services Representative

Gadabout Salon and Spa
03.2002 - 11.2007

General Studies -

Pima Community College

High School Diploma -

Sahuaro High School

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Brianna Carlson