Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
BRIANNA CARROLL

BRIANNA CARROLL

Orlando,FL

Summary

Detail-oriented Pharmacy Technician with expertise in HIPAA compliance and medication dispensing. Strong skills in active listening and conflict resolution aimed at enhancing patient care.

Overview

1
1
Certification
11
11
years of professional experience

Work History

Registered Pharmacy Technician

Walgreens
Orlando, FL
10.2023 - 10.2026
  • Processed prescription orders accurately and efficiently, ensuring compliance with pharmacy standards.
  • Assisted in medication management, providing patient education on proper usage and side effects.
  • Collaborated with pharmacists to resolve prescription discrepancies and enhance patient care services.

Customer Service Representative

AssistRx
Orlando, FL
03.2020 - 05.2023
  • Resolved customer inquiries regarding insurance claims and coverage options.
  • Facilitated effective communication between patients and medical staff to enhance service delivery.
  • Managed high-volume phone calls while maintaining quality service standards.

Pharmacy Technician

Walgreens
Orlando, FL
07.2019 - 01.2020
  • Managed prescription fulfillment processes to ensure accuracy and efficiency.
  • Trained and mentored new pharmacy technicians in operational procedures.
  • Conducted medication inventory audits to maintain stock levels and compliance.
  • Assisted pharmacists in dispensing medications and verifying prescriptions for accuracy.

Pharmacy Technician

ACS Pharmacy
Orlando, FL
01.2016 - 04.2019
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicate with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Education

High School Diploma -

West Orange High School
Winter Garden
06-2012

Skills

  • HIPAA compliance
  • Medication dispensing
  • Insurance verification
  • Data entry
  • Professional telephone demeanor
  • Complaint handling
  • Conflict resolution
  • Computer proficiency
  • Customer service
  • Active listening

Certification

Registered Pharmacy Technician

Timeline

Registered Pharmacy Technician

Walgreens
10.2023 - 10.2026

Customer Service Representative

AssistRx
03.2020 - 05.2023

Pharmacy Technician

Walgreens
07.2019 - 01.2020

Pharmacy Technician

ACS Pharmacy
01.2016 - 04.2019

High School Diploma -

West Orange High School
BRIANNA CARROLL