Detail-oriented Pharmacy Technician with expertise in HIPAA compliance and medication dispensing. Strong skills in active listening and conflict resolution aimed at enhancing patient care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Registered Pharmacy Technician
Walgreens
Orlando, FL
10.2023 - Current
Processed prescription orders accurately and efficiently, ensuring compliance with pharmacy standards.
Assisted in medication management, providing patient education on proper usage and side effects.
Collaborated with pharmacists to resolve prescription discrepancies and enhance patient care services.
Customer Service Representative
AssistRx
Orlando, FL
03.2020 - 05.2023
Resolved customer inquiries regarding insurance claims and coverage options.
Facilitated effective communication between patients and medical staff to enhance service delivery.
Managed high-volume phone calls while maintaining quality service standards.
Pharmacy Technician
Walgreens
Orlando, FL
07.2019 - 01.2020
Managed prescription fulfillment processes to ensure accuracy and efficiency.
Trained and mentored new pharmacy technicians in operational procedures.
Conducted medication inventory audits to maintain stock levels and compliance.
Assisted pharmacists in dispensing medications and verifying prescriptions for accuracy.
Pharmacy Technician
ACS Pharmacy
Orlando, FL
01.2016 - 04.2019
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.