Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brianna Carroll

Orlando,FL

Summary

Detail-oriented Pharmacy Technician with expertise in HIPAA compliance and medication dispensing. Strong skills in active listening and conflict resolution aimed at enhancing patient care.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Registered Pharmacy Technician

Walgreens
Orlando, FL
10.2023 - Current
  • Processed prescription orders accurately and efficiently, ensuring compliance with pharmacy standards.
  • Assisted in medication management, providing patient education on proper usage and side effects.
  • Collaborated with pharmacists to resolve prescription discrepancies and enhance patient care services.

Customer Service Representative

AssistRx
Orlando, FL
03.2020 - 05.2023
  • Resolved customer inquiries regarding insurance claims and coverage options.
  • Facilitated effective communication between patients and medical staff to enhance service delivery.
  • Managed high-volume phone calls while maintaining quality service standards.

Pharmacy Technician

Walgreens
Orlando, FL
07.2019 - 01.2020
  • Managed prescription fulfillment processes to ensure accuracy and efficiency.
  • Trained and mentored new pharmacy technicians in operational procedures.
  • Conducted medication inventory audits to maintain stock levels and compliance.
  • Assisted pharmacists in dispensing medications and verifying prescriptions for accuracy.

Pharmacy Technician

ACS Pharmacy
Orlando, FL
01.2016 - 04.2019
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Education

High School Diploma -

West Orange High School
Winter Garden
06-2012

Skills

  • HIPAA compliance
  • Medication dispensing
  • Insurance verification
  • Data entry
  • Professional telephone demeanor
  • Complaint handling
  • Conflict resolution
  • Computer proficiency
  • Customer service
  • Active listening

Certification

Registered Pharmacy Technician

Timeline

Registered Pharmacy Technician

Walgreens
10.2023 - Current

Customer Service Representative

AssistRx
03.2020 - 05.2023

Pharmacy Technician

Walgreens
07.2019 - 01.2020

Pharmacy Technician

ACS Pharmacy
01.2016 - 04.2019

High School Diploma -

West Orange High School