Brianna Castillo
Jamaica Plain,MA
Summary
Experienced Sales Advisor with a strong background in merchandising, payment processing, and exceptional customer service. Leveraging 5+ years of retail expertise, including Inventory Specialist and Receptionist. Proven skills in strategy development, product knowledge and communication. Energetic team player committed to exceeding expectations.
Overview
3
3
years of professional experience
Work History
BDC Service Representative
MetroWest Subaru
NATICK, MA
12.2023 - Current
- Assisted customers with scheduling appointments for service, maintenance, repairs, and other needs.
- Provided customer support via phone and email inquiries in a timely manner.
- Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
Customer Care Specialist
New England Treatment Access
Boston, MA
12.2022 - 12.2023
- Prioritizing customer needs and providing tailored solutions
- Ensuring top-tier customer service and resolving customer inquiries
- Adapting to a hybrid role, working in-store or on delivery based on business needs
Sales Advisor
Hennes & Mauritz
BOSTON, Massachusetts
06.2021 - 12.2022
- Delivered friendly and knowledgeable service, answering customer inquiries and promoting sales
- Created and executed successful strategies to drive customer engagement and achieve sales goal.
- Proficient in guest service, party games, payment processing and multitasking.
Education
High School Diploma -
Edward M. Kennedy Academy For Health Careers
Boston, MA05-2019
Skills
- Microsoft Word, Google Applications
- Customer Service
- Product and Service Knowledge
- Computer Skills
Timeline
BDC Service Representative
MetroWest Subaru
12.2023 - Current
Customer Care Specialist
New England Treatment Access
12.2022 - 12.2023
Sales Advisor
Hennes & Mauritz
06.2021 - 12.2022
High School Diploma -
Edward M. Kennedy Academy For Health Careers
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