Maria Donnelly
Cramerton,United States
Summary
Experienced bilingual administrator with 10 years of expertise in office management, customer service, and leadership. Proven success in meeting organizational goals through consistent performance, strong organizational skills, and effective team management. Skilled at adapting to new challenges, excelling under pressure, and fostering positive relationships with colleagues and clients. Holds a Bachelor's degree in International Trade, an MBA in International Business, and a Teaching Certification in Business. Eager to utilize expertise and problem-solving abilities in a role that promotes both personal and organizational achievement.
Overview
17
17
years of professional experience
Work History
BDC Service Representative
Salinas Honda
06.2025 - Current
- Managed customer inquiries and resolved service-related issues effectively.
- Handled inbound and outbound calls to schedule appointments, follow up with leads, and support sales team efforts.
- Maintained CRM records, responded to online inquiries, and ensured excellent customer service to drive showroom traffic and increase conversions.
- Skilled in communication, lead management, and customer relationship building.
Spanish Interpreter
Language Resource Center
05.2025 - Current
- Accurately interpret spoken and written communication between Spanish and English in real-time settings.
- Skilled in medical, legal, and community interpretation with strong cultural awareness and confidentiality.
- Experienced in maintaining clear, accurate, and unbiased translations to support effective communication.
Full-Time Teacher, CTE Entrepreneurship & Adobe Illustrator (Photoshop & Illustrator)
Gaston County Schools, Forestview High School
08.2024 - Current
- Taught Entrepreneurship and Adobe Design, integrating business concepts, market research, and startup planning with hands-on graphic design, branding, and multimedia projects.
- Developed CTE-aligned curriculum, preparing students for Adobe certifications and professional portfolios. Led a student-driven school branding initiative, earning recognition for innovative marketing campaigns.
Teacher Assistant
Gaston County Schools, South Point High School
08.2023 - 06.2024
- Supervise online and onsite students in credit recovery and college preparatory courses, achieving an 80% early course completion rate.
- Build strong, respectful relationships with over 50 students, fostering a supportive learning environment.
Full-Time Teacher, CTE Computer Science
Gaston County Schools, Holbrook Middle School
01.2023 - 07.2023
- Implemented engaging instructional strategies, increasing student participation by 80%.
- Improved typing proficiency by 30-45% across all grade levels.
- Facilitated student understanding of coding through Code.org curriculum.
Operations Assistant
US Army DFMWR, Fort Irwin, CA
06.2022 - 10.2022
- Managed daily cash flow and improved profitability by 40% within three months.
- Enhanced staff attendance and reduced absenteeism through effective communication and scheduling.
- Built strong relationships with customers and wholesale contacts to drive business growth.
General Merchandise & Fulfillment Associate
Target
11.2020 - 01.2021
- Coordinated cross-functional teams to enhance customer satisfaction, exceeding sales goals by 60%.
- Achieved timely and efficient online order fulfillment, ensuring customer satisfaction.
- Demonstrated excellent teamwork and time management skills to meet daily objectives.
Operations Clerk
US Army DFMWR, Fort Benning, GA
08.2019 - 06.2020
- Optimized workflows and improved team productivity across five gym facilities.
- Trained employees on compliance standards and operational processes.
- Partnered with marketing to increase fitness program participation by 40%.
- Ensured secure handling of sensitive information while working independently over 70% of the time.
Child and Youth Program Assistant
US Army DFMWR, Fort Carson, CO
01.2015 - 01.2016
- Delivered safe and engaging programs for children aged 0-10, achieving and maintaining DoD certification.
- Implemented educational activities that promoted fitness, health, and nutrition.
- Completed ServSafe and CPR/First Aid certifications to ensure program quality and safety.
Assistant Director and Educator
Universidad Internacional UNINTER
08.2008 - 05.2009
- Managed administrative functions for 150 students and 15 faculty members.
- Designed and launched a new high school course, “Creativity and Innovation,” and organized an entrepreneurship fair.
- Taught courses in “Entrepreneurship” and “Creativity and Innovation,” inspiring students to develop business plans and entrepreneurial skills.
- Increased student satisfaction and attendance to over 95%.
Education
Master of Business - International Business
Universidad Internacional "UNINTER"
Cuernavaca, Morelos Mexico05-2008
Bachelor’s - International Trade
Universidad Internacional UNINTER
Cuernavaca, Morelos05.2006
Skills
- Time management and organizational skills
- Analytical thinking and problem-solving
- Attention to detail
- Building collaborative relationships
- Decision-making and leadership
- Proficiency in Microsoft Office, Google Suite, Canvas, Adobe (Ps and AI), and QuickBooks
- Goal-oriented mindset
- Call center experience
- Database management
- Bilingual: Fluent in Spanish and English
- Strong multitasking
Languages
Spanish
Native or Bilingual
Timeline
BDC Service Representative
Salinas Honda
06.2025 - Current
Spanish Interpreter
Language Resource Center
05.2025 - Current
Full-Time Teacher, CTE Entrepreneurship & Adobe Illustrator (Photoshop & Illustrator)
Gaston County Schools, Forestview High School
08.2024 - Current
Teacher Assistant
Gaston County Schools, South Point High School
08.2023 - 06.2024
Full-Time Teacher, CTE Computer Science
Gaston County Schools, Holbrook Middle School
01.2023 - 07.2023
Operations Assistant
US Army DFMWR, Fort Irwin, CA
06.2022 - 10.2022
General Merchandise & Fulfillment Associate
Target
11.2020 - 01.2021
Operations Clerk
US Army DFMWR, Fort Benning, GA
08.2019 - 06.2020
Child and Youth Program Assistant
US Army DFMWR, Fort Carson, CO
01.2015 - 01.2016
Assistant Director and Educator
Universidad Internacional UNINTER
08.2008 - 05.2009
Master of Business - International Business
Universidad Internacional "UNINTER"
Bachelor’s - International Trade
Universidad Internacional UNINTER