FRANCIA SCHEETZ

• Managed customer inquiries, ensuring prompt and effective communication regarding service appointments.
• Streamlined appointment scheduling processes to enhance customer satisfaction and operational efficiency.
• Developed strategies for outbound call campaigns, resulting in increased bookings for service appointments.
• Provided support to other BDC representatives during peak hours, maintaining high levels of productivity and customer satisfaction.
• Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.

Received, processed, and organized merchandise in stores' backroom. Sorted and tagged products to prepare for display on sales floor. Ensured items were available for customers by maintaining organized stock. Collaborated with team members to optimize workflow efficiency.

• Addressed customers courteously using suitable methods and problem-solving skills.
• Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
• Provided account information to customers and explained bill service policies and customer rights.

• Maintained and updated chart of accounts, petty cash and month-end closing.

• Generated new and repeat business through successful client and resident follow up.
• Consolidated applicant information with third-party online platform to streamline application process for faster turnaround.

• Greeted and informed customers of products, fostering positive store experiences.
• Maintained cash accuracy by working with supervisor to correct deficiencies.

• Managed office flow by providing direct support to visitors.
• Implemented office procedures, creating streamlined processes.
• Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies.

• Promoted casino brand loyalty programs to encourage guest participation.
• Used casino communication log and verbal or electronic means to notify fellow associates and supervisors of pertinent information.

• Utilized computer program to create and maintain meticulous accounting records for company.
• Researched invoices and customer database to resolve customer concerns and billing issues.