Brianna Chahine
Fort Myers,US
Summary
Motivated and highly adaptable professional with a Bachelor of Applied Science (BAS) in Forensic Studies, earned in 2022, and extensive experience in high-pressure management roles. Proven track record as a Restaurant Floor Manager, where I developed strong leadership, problem-solving, and conflict resolution skills while overseeing day-to-day operations and ensuring exceptional customer service. Completed a transformative internship at a human trafficking safe house, where I gained critical knowledge of victim support, trauma-informed care, and crisis management. Eager to leverage my academic background, hands-on experience, and passion for public service in a federal position. Committed to utilizing my problem-solving abilities, communication skills, and empathy to contribute to impactful federal initiatives, particularly in areas related to justice, social services, or law enforcement.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Floor Manager
The Eatery by Ryan
01.2021 - 01.2025
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
- Maintained strong relationships with guests by addressing their needs in a timely and personalized manner, leading to increased loyalty and repeat business.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
Intern Mentor
Path 2 Freedom
01.2022 - 05.2022
- Provided compassionate care and support to fostered youth survivors of human trafficking.
- Built trust-based rapport to foster a safe and supportive environment.
- Assessed and evaluated behavioral situations promptly, implementing appropriate interventions and responses to ensure safety and well being in a timely and effective manner.
- Maintained detailed, accurate case notes on each resident daily, ensuring confidentiality and compliance with privacy regulations while documenting progress and key developments.
Brand Representative
Hollister Co
11.2019 - 11.2020
- Created a welcoming environment by assisting customers with finding products as well as informing them about deals to promote customer satisfaction.
- Trained new associates and received employee of the month twice for outstanding leadership skills and work ethic.
- Processed purchases using POS systems to complete cash and credit card transactions.
- Established strong relationships with store management, ensuring ongoing support for the brand''s presence.
- Completed floorsets, filled floor, and rang up customers.
Supervisor
Bobar
06.2019 - 08.2019
- Constructed and crafted a menu full of various beverage and food items to assist in opening the tea shop.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Trained new employees on health code compliance.
Receptionist
Hot Nails
07.2016 - 08.2019
- Scheduled and confirmed appointments.
- Communicated effectively with coworkers and clients about cancellations, new bookings, services, or any other inquiries to provide.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Bachelor of Science - Forensic Studies
Florida Gulf Coast University
Fort Myers, FL05.2022
Skills
- Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Customer relations
- Employee management
- Writing proficiency
- Problem-Solving
- Fast Learner
- Conflict Management
- Attention to Detail
- Critical Thinking
Certification
- Federal Emergency Management Agency ICS-00100.c
- Federal Emergency Management Agency IS-00700.b
Professional Publications
Chahine, B. (2021, July). People Vs. Jennings. The Progression of Latent Print Examination. FDIAI Quarterly Newsletter. Retrieved from https://www.fdiai.org/docs/2021_Jul-Sept.pdf.
Timeline
Intern Mentor
Path 2 Freedom
01.2022 - 05.2022
Floor Manager
The Eatery by Ryan
01.2021 - 01.2025
Brand Representative
Hollister Co
11.2019 - 11.2020
Supervisor
Bobar
06.2019 - 08.2019
Receptionist
Hot Nails
07.2016 - 08.2019
Bachelor of Science - Forensic Studies
Florida Gulf Coast University
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