Brianna Chambless

Provide clerical support for the branch medical records and billing department
Managed agency supplies, mail services, and ensured efficient processing of accounts payable.
Processed medical records requests from outside providers according to facility, state, and federal law.
Kept accurate records of all incoming medical queries.
Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
Collaborated with healthcare providers to ensure accurate documentation of patient diagnoses and treatments.
Maintained and organized supply room and purchased additional new materials according to department needs.
Coordinated with external agencies for accurate billing and insurance claims processing based on updated medical records.
Enhanced interdepartmental communication through the effective coordination of medical record requests and transfers.

Utilized advanced software tools to track account status, prioritize collections efforts, and monitor progress toward goals.
Maintained accurate records of collection activities, ensuring compliance with company policies and industry regulations.
Exceeded performance metrics consistently, contributing to overall team success in meeting or surpassing targets.
Increased customer satisfaction by promptly addressing and resolving account issues.
Resolved complicated collection issues through proficient negotiation techniques achieving positive results.
Established rapport with customers through active listening and empathetic communication techniques.
Managed high-volume call center environment, handling inbound and outbound calls professionally and efficiently.

Maintained self-direction, motivation, and accountability for actions.
Prepared thoroughly for class and consistently met assignment deadlines.
Navigated new technology, utilized available resources, and set realistic expectations.

Handled customer inquiries effectively.
Managed billing data.
Ensure patient data confidentiality by adhering to HIPAA standards.
Leveraging QUEST metrics: Quality, Understanding, Empathy, Sympathy, Trust.
Processed medical records requests from outside providers according to facility, state, and federal law.
Recorded and tracked inquiries for medical documentation.
Managed sensitive patient information securely while responding promptly to authorized requests for access or copies of records when necessary.
Recorded patients' medical history, status, services provided and other information necessary for compliance with reporting requirements.
Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.

Participated in regular meetings with management to review case progress and discuss potential improvements to processes or systems.
Maintained accurate records of all disputes, ensuring compliance with industry regulations and company policies.
Utilized advanced problem-solving skills to effectively mediate conflicts and find mutually acceptable solutions.
Provided ongoing support to clients throughout the duration of their disputes, offering empathy and understanding alongside professional advice.
Developed detailed reports on case resolutions that contributed to continuous improvement initiatives within the organization.
Reduced case resolution time by streamlining the complaint handling process and utilizing conflict resolution skills.
Provided exceptional service to clients by promptly addressing their concerns, resulting in increased customer retention rates.
Facilitated constructive dialogue between disputing parties using conflict management techniques that led to successful case resolutions.
Achieved high levels of client satisfaction through empathetic listening skills and effective communication strategies during difficult conversations.

Coordinated activities related to sending, receiving, and handling medical documentation.
Compose legal paperwork.
Analyzed complex legal issues.
Supported attorneys with administrative tasks.
Handled phone calls and took detailed messages.
Monitored consistent compliance with industry requirements.
Filed court documents and legal pleadings with court clerk on behalf of attorneys.
Organized documents to manage paper and electronic filing systems of clients.
Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.