Brianna Chetti
West Babylon
Summary
Customer/ patient focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
Work History
Office Manager
AAA Apex Inc.
01.2021 - Current
- Managed day-to-day administrative operations in a busy plumbing office.
- Scheduled plumbing jobs, coordinated technician dispatch, and tracked work orders.
- Created and processed customer invoices, estimates, and purchase orders using Quickbooks.
- Maintained accurate records of payments, accounts receivable, and vendor billing.
- Communicated with customers regarding scheduling, service updates, and billing inquiries.
- Ordered and tracked plumbing parts, tools, and supplies to ensure job readiness.
- Handled incoming calls, emails, and service requests in a professional manner.
- Supported payroll processing and time tracking for field technicians.
- Liaised with suppliers and subcontractors to negotiate pricing and coordinate deliveries.
- Ensured compliance with local licensing, permitting, and safety regulations.
- Implemented office procedures to streamline operations and reduce costs.
- Assisted in hiring, onboarding, and training administrative and support staff.
Care Coordinator (Front Desk)
Long Island Spine Specialists
08.2017 - 04.2022
- Greeted and checked in patients, ensuring a professional and welcoming front desk experience.
- Managed appointment scheduling and patient calendar using Epic.
- Verified insurance coverage and obtained pre-authorizations for procedures and specialist visits.
- Collected co-pays and processed patient payments accurately, maintaining financial records.
- Answered multi-line phone system, triaged calls, and relayed messages to medical staff efficiently.
- Maintained HIPAA compliance by securing confidential patient information and documentation.
- Assisted with patient intake forms, medical history updates, and records management.
- Supported clinical staff by coordinating referrals and imaging requests (e.g., X-rays, MRIs).
- Handled administrative tasks including faxing, scanning, filing, and supply inventory.
- Resolved patient concerns or routed them to the appropriate personnel to ensure satisfaction.
Care Coordinator (Front Desk)
South Bay OB/GYN
West Islip
10.2017 - 09.2019
- Greeted and checked in 30-50 patients daily, ensuring a welcoming and professional environment.
- Scheduled and managed appointments.
- Verified insurance coverage and obtained pre-authorizations for therapy sessions.
- Answered multi-line phone system, responded to inquiries, and directed calls appropriately.
- Maintained accurate patient records and ensured compliance with HIPAA regulations.
- Collected co-pays and managed daily cash and credit transactions.
- Communicated effectively between patients, therapists, and insurance providers.
- Managed intake paperwork and ensured all documentation was completed prior to appointments.
- Resolved scheduling conflicts and accommodated urgent appointments when needed.
- Supported therapists with administrative tasks, including printing exercise plans and treatment notes.
Education
High School Diploma -
North Babylon High School
North Babylon06.2017
Skills
- Customer Service
- Office administration
- Customer service
- Scheduling management
- Invoice processing
- HIPAA compliance
- Patient scheduling
- Insurance verification
- Medical records management
- Data entry
- Vendor management
Timeline
Office Manager
AAA Apex Inc.
01.2021 - Current
Care Coordinator (Front Desk)
South Bay OB/GYN
10.2017 - 09.2019
Care Coordinator (Front Desk)
Long Island Spine Specialists
08.2017 - 04.2022
High School Diploma -
North Babylon High School