Brianna Clayton
Buffalo Wild Wings
St. Petersburg
12
years of professional experience
Adaptable and proactive leader known for strong problem-solving abilities and team mentorship. Skilled in cash handling and inventory management, driving significant improvements in service standards and operational efficiency. Great with customers and teammates, quick and efficient learner.
Work History
Shift Leader
11 Years 4 Months- Supervised daily operations, ensuring everything was to service standards and quality control.
- Supervised daily operations, ensuring adherence to service standards and quality control.
- Managed inventory levels, facilitating timely restocking and minimizing waste, cash handling.
- Implemented workflow improvements, enhancing efficiency during peak business hours.
Bartender Trainer
12 Years 2 Months- Developed and implemented comprehensive training programs for new bartenders, enhancing service quality and efficiency.
- Conducted hands-on training sessions, ensuring staff proficiency in cocktail preparation and customer service techniques.
- Mentored team members to improve drink presentation skills, fostering a culture of excellence and consistency among bartending staff.
- Streamlined onboarding processes for new employees, reducing training time while maintaining high standards of service.
- Cash handling, customer service, travel trained and opened multiple stores.
Relationship Specialist
1 Year 4 Months- Fostered strong member relationships through personalized service and effective communication.
- Analyzed member feedback to enhance service offerings and improve satisfaction levels.
- Cash handling, open/close accounts, auto and credit card loans.
- Vault holder, in charge of the cash going in and out of building and to other team's safe for daily cash transactions, customer service.
Bank Teller
2 Years 4 Months- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed customer transactions efficiently, ensuring accuracy in cash handling and recordkeeping.
- Maintained comprehensive knowledge of banking products to assist customers in making informed decisions.
- Collaborated with team members to improve workflow and enhance branch efficiency.
- Cash handling, customer service.
Education
Associate of Arts - Early Childhood Education
Skills
Inventory management
Cash handling
Customer service
Team leadership
Team motivation
Problem-solving
Customer-focused approach
Timeline
Relationship Specialist
Grow Financial Credit Union
04.2020 - 08.2021Read More
Bank Teller
Wells Fargo
01.2018 - 05.2020Read More
Shift Leader
Buffalo Wild Wings
04.2015 - CurrentRead More
Bartender Trainer
Buffalo Wild Wings
06.2014 - CurrentRead More
Saint Petersburg College
Associate of Arts from Early Childhood Education
Read More