Brianna Cook
Jupiter,FL
Summary
Professional in hospitality industry, bringing valuable experience and results-oriented mindset. Known for fostering team collaboration and adapting to changing needs. Skilled in conflict resolution and maintaining welcoming atmosphere, with strong focus on guest experience and operational efficiency.
Overview
10
10
years of professional experience
Work History
Bartender
Utiki Beach
02.2025 - Current
- Collaborate with team members to enhance customer satisfaction and service efficiency.
- Implement efficient workflow processes for quicker beverage service during peak hours.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bartender
Jettys Waterfront
Jupiter, FL
05.2021 - Current
- Mix and serve beverages according to established recipes and customer preferences.
- Maintain cleanliness of bar area, ensuring adherence to health and safety regulations.
- Manage inventory levels, restocking supplies as needed to minimize downtime.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Front of House Employee
Anthony’s Coal Fired Pizza
Palm Beach Gardens, FL
03.2016 - 05.2021
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new servers on menu knowledge and service protocols.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Jettys Waterfront
Jupiter, FL
05.2021 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new servers on menu knowledge and service protocols.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Dining Room Supervisor
Jettys Waterfront
Jupiter, FL
03.2023 - 06.2025
- Supervised dining room staff, ensuring high standards of service and customer satisfaction.
- Trained new employees on service protocols and menu knowledge to enhance team performance.
- Coordinated dining room setup and breakdown, optimizing workflow during peak hours.
- Enhanced customer satisfaction by providing exceptional dining experiences and promptly addressing concerns.
Front of House Manager
Anthony’s Coal Fired Pizza
Palm Beach Gardens, FL
04.2019 - 05.2021
- Led daily front-of-house operations, ensuring exceptional guest experiences and service quality.
- Trained and mentored staff on service protocols and menu knowledge, enhancing team performance.
- Coordinated scheduling to optimize staffing levels during peak hours, improving operational efficiency.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to presentation standards.
- Monitored health and safety compliance within the restaurant environment, promoting a safe dining experience.
- Resolved guests complaints while maintaining positive customer environment.
- Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
- Performed cash handling activities and secured nightly bank deposits.
Education
High School Diploma -
Jupiter High School
Jupiter, FL05.2017
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Strong work ethic
- Problem-solving
- Multitasking and organization
Timeline
Bartender
Utiki Beach
02.2025 - Current
Dining Room Supervisor
Jettys Waterfront
03.2023 - 06.2025
Bartender
Jettys Waterfront
05.2021 - Current
Server
Jettys Waterfront
05.2021 - Current
Front of House Manager
Anthony’s Coal Fired Pizza
04.2019 - 05.2021
Front of House Employee
Anthony’s Coal Fired Pizza
03.2016 - 05.2021
High School Diploma -
Jupiter High School