Valerie Cooper RN COS-C

• Expanded service offerings to meet growing demand by identifying market trends and adapting business strategy accordingly.
• Implemented quality improvement initiatives, leading to higher levels of patient satisfaction and better clinical outcomes.
• Promoted a culture of continuous learning among staff members by providing ongoing education opportunities and encouraging professional development.
• Improved patient satisfaction by implementing innovative home health care programs and services.
• Managed budgets effectively, reducing overhead costs while maintaining high-quality care standards.
• Led cross-functional teams to achieve organizational goals, promoting collaboration and communication across departments.
• Fostered strong relationships with community partners, enhancing referral networks and resource access for patients in need.

• Conducted thorough assessments of clients situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Achieved positive client outcomes by developing and implementing comprehensive case management plans.
• Responsible for overall quality of patient care and clinical performance of nurses and aides.
• Organized Clinical Operations
• Reviewed requests for services and determined patient eligibility/suitability for home care services. Worked with intake in coordinating patient referrals and admissions.
• Oversee payor verification and precertification requirements.
• Reviewed documentation of other staff members to ensure missing, incomplete and/or untimely documentation issues were resolved.
• Assisted clinicians in establishing immediate and long-term patient goals, setting priorities and developing Plan of Care

• Managed complex caseloads efficiently by prioritizing tasks, delegating responsibilities to support staff, and maintaining detailed records.
• Expedited wound healing using advanced wound care techniques
• Increased patient satisfaction by providing compassionate care, addressing concerns, and advocating for their needs.
• Prevented complications from chronic illnesses like diabetes or heart failure through targeted patient education initiatives tailored to individual needs.
• Reduced hospital readmissions through diligent monitoring of patients'' progress and timely interventions in-home settings.
• Promoted a safe living environment for patients by conducting thorough home safety evaluations and recommending necessary modifications or equipment upgrades.

Staff RN on Medical Surgical floor