Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Cortis

West Springfield,MA

Summary

Dependable team player with a proven track record in processing payments, assisting customers, reconciling cash drawers, and collaborating effectively across multiple departments. Demonstrated ability to maintain accuracy and efficiency in fast-paced environments while delivering exceptional customer service. Skilled in multitasking and problem-solving to ensure seamless operations and contribute to overall team success. Committed to upholding high standards of professionalism and integrity in all tasks undertaken.

Overview

8
8
years of professional experience

Work History

Shift Leader

Dunkin’
08.2019 - Current
  • Fostered a positive work environment through team building exercises and clear communication.
  • Provided outstanding customer service, addressing concerns promptly and professionally to maintain brand reputation.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Trained new employees in company policies, barista techniques, and customer service skills for consistent performance across all staff members.
  • Maintained a clean, safe, and comfortable café atmosphere through diligent attention to detail and adherence to health regulations.

Cleaner

Absolute Clean Sweep
06.2019 - 06.2022
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
  • Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.

Restaurant Hostess

Amadeo’s
01.2018 - 06.2019
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.

Education

Diploma - undefined

W.Springfield High School
W. Springfield, MA

Skills

  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Enforced company policies and regulations with employees
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk
  • Identified team weak points and implemented corrective actions to resolve concerns

Timeline

Shift Leader

Dunkin’
08.2019 - Current

Cleaner

Absolute Clean Sweep
06.2019 - 06.2022

Restaurant Hostess

Amadeo’s
01.2018 - 06.2019

Diploma - undefined

W.Springfield High School

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Brianna Cortis