Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Brianna Cotto

Scottsdale,AZ

Summary

Reliable and dynamic healthcare and human resources professional with a proven track record in clinical and administrative settings. Experienced in administering medications, managing patient documentation, coordinating care, and supporting fast-paced medical teams as a Certified Clinical Medical Assistant (CCMA). Demonstrated success in HR functions including conflict resolution, recruitment, payroll administration, and employee onboarding. Skilled in training and mentoring staff, maintaining strict confidentiality, and improving operational efficiency across departments. Committed to delivering exceptional patient care and fostering a positive, productive workplace environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Human Resources Manager

King-Ecom
09.2024 - Current
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits across multiple locations, reducing discrepancies through accurate and timely processing.
  • Recruited and onboarded top talent to support business growth and team productivity.
  • Trained and mentored new hires, ensuring smooth integration into company culture and compliance with HR protocols.
  • Maintained accurate HR records in compliance with employment laws and internal policy.

Medical Assistant

Banner Health
06.2023 - Current
  • Collected patient medical history, vital signs, and medication information with accuracy and empathy.
  • Facilitated seamless patient care through timely documentation using Electronic Health Records (EHR).
  • Assisted physicians with examinations and diagnostic procedures; performed EKGs and lab preparations as needed.
  • Maintained clean and well-stocked exam rooms, ensuring readiness for patient visits.
  • Supported development of clinic policies and procedures to align with healthcare regulations and standards.
  • Answered patient calls, scheduled appointments, and addressed inquiries to support smooth front-office operations.

Medical Assistant

Arizona Community Physicians
06.2019 - 06.2023
  • Performed phlebotomy and specimen collection with focus on patient comfort and sample integrity.
  • Assisted physicians during procedures and coordinated with healthcare teams for comprehensive patient care.
  • Managed billing and coding tasks to ensure accurate insurance claims and timely reimbursements.
  • Trained and oriented new staff on clinic protocols, contributing to a consistent and compliant workplace.
  • Built trust and rapport with patients through clear communication and compassionate care.

Education

Healthcare Administration – B.S. -

Western Governs University
Scottsdale, AZ
05-2027

Skills

  • HIPAA compliance
  • Electronic health records (EHR)
  • Clinical documentation
  • Patient scheduling
  • Patient assessments
  • Verbal and written communication
  • Conflict resolution
  • Training and mentoring
  • Recruitment and hiring
  • Staff management

Certification

  • CCMA - Certified Clinical Medical Assistant

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Human Resources Manager

King-Ecom
09.2024 - Current

Medical Assistant

Banner Health
06.2023 - Current

Medical Assistant

Arizona Community Physicians
06.2019 - 06.2023

Healthcare Administration – B.S. -

Western Governs University

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