Neidin Torres
Rayda Tires
St. Cloud
2
Languages
1
Certification
17
years of professional experience
Diligent Human Resource Manager skilled in managing recruitment, employee relations, and compliance, fostering positive work environments, and implementing HR policies aligned with organizational goals. Experienced Medical Professional supporting patient care through effective communication and collaboration with healthcare teams, while managing medical records and office support tasks. Customer Service Professional with a strong focus on resolving issues and promoting teamwork, delivering high-quality support in fast-paced environments.
Work History
Human Resources Manager
4 Years 7 Months- Demonstrated self-motivation by consistently meeting deadlines and taking initiative in tasks.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Collaborated with team members by offering support and guidance during projects.
- Showed respect and friendliness by assisting colleagues and fostering a positive work environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Senior Client Service Specialist
2 Years 6 Months- Provide customer service such as greeting customers, answering questions, processing incoming patients, and handling payments.
- Developed and implemented tailored service solutions to address diverse client needs effectively.
- Mentored junior team members, fostering professional development and improving team performance.
- Streamlined communication processes between clients and internal teams, ensuring timely resolution of inquiries.
- Conducted regular client feedback sessions, identifying areas for improvement in service delivery.
- Analyzed client data trends to inform strategic decision-making and enhance service offerings.
Medical Assistant/Receptionist
2 Years 7 Months- Coordinated patient scheduling and managed appointment calendars efficiently.
- Collected and verified patient information to ensure accurate records.
- Assisted in maintaining office inventory and medical supplies for seamless operations.
- Responded to patient inquiries, providing exceptional customer service and support.
- Executed administrative tasks, including billing and insurance verification processes.
- Trained new staff on office procedures and software applications to enhance team performance.
Customer Service Manager
6 Years 11 Months- Led customer service team to enhance service quality and response times.
- Developed training programs to improve staff performance and customer satisfaction.
- Implemented feedback mechanisms to address customer concerns effectively.
- Streamlined communication processes between departments for better issue resolution.
- Analyzed service metrics to identify trends and drive continuous improvement initiatives.
- Mentored team members in conflict resolution and effective communication strategies.
- Coordinated with cross-functional teams to align customer service goals with business objectives.
Overnight Nurse Aide
2 Years 6 Months- Provided personal care support to clients, ensuring comfort and safety in daily activities.
- Assisted clients with mobility, promoting independence and enhancing quality of life.
- Implemented individualized care plans, tailored to meet unique client needs and preferences.
- Coordinated with healthcare professionals to optimize client health outcomes and service delivery.
- Developed training materials that improved staff onboarding processes and overall service efficiency.
- Conducted regular assessments of client progress, adapting care strategies as necessary for better results.
Education
High School Diploma
Associate of Science - Medical Assistant
Notary - Notary
Skills
HR compliance
Employee relations
Benefits and compensation management
HIPAA compliance
Compensation management
Workforce planning
Employee engagement
Diversity training
Fundamental IT skills
Organizational skills
Data entry
HR analytics
Conflict resolution
HR software management
Advanced computing
Basic computing
Certification
- CPR/First Aid
- CCMA Certification
- OSHA Certification
- Notary
Languages
English - Expert
Spanish - Expert
Timeline
Human Resources Manager
Rayda Tires
12.2021 - CurrentRead More
Senior Client Service Specialist
Veterinary Emergency Care
06.2018 - 12.2020Read More
Medical Assistant/Receptionist
ENDOCRINE ASSOCIATES OF LI
09.2015 - 04.2018Read More
Overnight Nurse Aide
Recco Home Care
03.2013 - 09.2015Read More
Customer Service Manager
RAYDA TIRES
03.2009 - 02.2016Read More
Eastport South Manor Highschool
High School Diploma
Read More
Branford Hall Career
Associate of Science from Medical Assistant
Read More
Fl Notary Service
Notary from Notary
Read More