Claudia Rojas
Wayne,NJ
Summary
Dynamic Human Resources Manager with extensive experience at FSR INC., excelling in talent acquisition and employee relations. Proven track record in developing comprehensive onboarding programs and enhancing employee engagement. Skilled in HR compliance and conflict resolution, fostering a positive workplace culture that boosts morale and retention.
Overview
2
2
Languages
30
30
years of professional experience
Work History
Human Resources Manager
FSR INC.
Woodland Park, NJ
08.2020 - Current
- Recruiting, interviewing, hiring, and onboarding top talent.
- Manage recruiting, hiring, onboarding and retention programs.
- Coordinated the interview and hiring process while developing orientation programs for new staff.
- Execute the hiring process, verify documentation, including criminal background checks
- Manage Employee Relations matters (conflict resolution).
- Conducted regular meetings with managers to identify and address employee needs and challenges.
- Benefits administration, and labor compliance.
- Ensure compliance with company policies, labor laws, and regulatory requirements.
- Manage worker's compensation, disability, FMLA, Maternity Leave, NJFLA, NJFLI and TDI.
- Update job descriptions and employee files.
- Update and translate both employee handbooks (Spanish and English) to ensure consistency and minimize liability exposure.
- Planned and executed employee appreciation events (lunches, pizza parties, BBQs, holiday parties) that contributed to improved staff morale.
Human Resources Manager and Benefits Administrator
UTD CORP.
West Orange, New Jersey
02.2006 - 08.2020
- Administered employee benefits programs and ensured compliance with labor regulations.
- Communicate, develop and interpret HR policies and procedures regarding benefits.
- Resolve escalated employee benefit issues with quick, innovative and empathetic solutions.
- Led hiring efforts and employee relations initiatives to enhance workforce quality and engagement.
- Recruiting, interviewing, hiring, and onboarding top talent.
- Interview, hire and develop new hire orientation programs for dozens of staff members and serve as point of contact to resolve issues within the company.
- Collected and managed large volumes of employee data and documentation to ensure compliance and accessibility.
- Built and drafted employee handbook to ensure consistency and minimize liability exposure.
- Provided ongoing training and personalized learning opportunities to support staff development and performance evaluations.
Senior Loan Officer
INTEGRITY HOMEOANS, COUNTRYWIDE
Morristown, New Jersey
12.2004 - 01.2006
- Grew customer base and increased revenue by building strong relationships with clients, realtors, and escrow officers.
- Achieved successful loan modifications through accurate calculations of loan history and payment adjustments.
- Delivered exceptional customer experience by engaging directly with clients and facilitating communication.
Sales Support Consultant
AETNA, INC.
Cranbury, New Jersey
12.2002 - 09.2004
- Resolved case-specific inquiries, ensuring compliance with policies and procedures to enhance customer satisfaction.
- Interpreted confidential insurance data reports to develop customer-specific strategies, driving informed decision-making.
- Supported Aetna sales teams with member and broker account questions.
- Coordinated enrollment materials for group health plan presentations.
- Reviewed benefit details for employer sales proposals.
Executive/Personal Assistant to the CEO and President
LeFRAK ORGANIZATION
Rego Park, New York
12.1999 - 09.2002
- Executed document filing, retention, and storage to ensure confidentiality and streamline access
- Coordinated and scheduled Board and Staff meetings, seminars, and interviews to facilitate effective communication and decision-making.
Executive Assistant to the Vice President / Fleet Manager
MANHATTAN BEER DISTRIBUTORS
Bronx, New York
09.1996 - 12.1999
- Ensured compliance with fleet insurance and registration requirements
- Follow up with the DOT rules and regulations
- Monitored and improved driving behaviors and operations to enhance safety and compliance
- Mentored and coached drivers while recognizing achievements to foster a positive work environment
- Assisted in recruitment and managed disciplinary actions for drivers to maintain team performance
- Tracking driver attendance, health and other issues
- Maintaining constant communication with drivers
- Training drivers in risk management protocols, safety standards
Education
Bachelor of Arts - Communication Studies, minor in Psychology
Universidad Tecnolgica De El Salvador
San Salvador 01-1997
Skills
- HR compliance
- Benefits administration
- Talent acquisition
- Employee relations
- Leave administration
- Policy development
- Handbook management
- Onboarding programs
- Conflict resolution
- Problem solving
- Benefits and compensation management
- Training and mentoring
- Onboarding and orientation
- Microsoft office proficiency
- Employee engagement
- Regulatory compliance
- Employee support
- Employee onboarding
- HR policies and procedures
- HR guidance
- Background checks
- Post-hire check-ins
- Recruitment and hiring
- Benefits programs
- New employee orientation
LANGUAGES
English and Spanish
Languages
English
Professional
Spanish
Professional
Timeline
Human Resources Manager
FSR INC.
08.2020 - Current
Human Resources Manager and Benefits Administrator
UTD CORP.
02.2006 - 08.2020
Senior Loan Officer
INTEGRITY HOMEOANS, COUNTRYWIDE
12.2004 - 01.2006
Sales Support Consultant
AETNA, INC.
12.2002 - 09.2004
Executive/Personal Assistant to the CEO and President
LeFRAK ORGANIZATION
12.1999 - 09.2002
Executive Assistant to the Vice President / Fleet Manager
MANHATTAN BEER DISTRIBUTORS
09.1996 - 12.1999
Bachelor of Arts - Communication Studies, minor in Psychology
Universidad Tecnolgica De El Salvador