Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Crespo

Conroe,TX

Summary

Reliable and upbeat Manager successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

3
3
years of professional experience

Work History

Associate

Jason Deli
05.2022 - 10.2022
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Utilized customer feedback to improve product offerings.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Cleaned and organized kitchen, dining and service areas.

Manager

McAllister's Deli
11.2020 - 05.2022
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Reported issues to higher management with great detail.

Sales Associate

Carters Oshkosh
06.2020 - 10.2020
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Managed efficient cash register operations.

Shift Leaders

Dunkin Donuts
06.2019 - 05.2020
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.

Education

Conroe High School
Conroe, TX
05.2020

Skills

  • Program Support
  • Preparing reports
  • Cash Handling
  • Workplace Safety
  • Management Support
  • Supporting sales staff
  • Courteous and Professional
  • Customer Service
  • Time Management
  • Complex Problem-Solving
  • Oral communication
  • New Hire Training
  • Customer service orientation
  • Customer Engagement
  • Attention to Detail

Timeline

Associate

Jason Deli
05.2022 - 10.2022

Manager

McAllister's Deli
11.2020 - 05.2022

Sales Associate

Carters Oshkosh
06.2020 - 10.2020

Shift Leaders

Dunkin Donuts
06.2019 - 05.2020

Conroe High School

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Brianna Crespo