Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier
Smart & Final
10.2023 - Current
Greet customers and provide excellent customer service
Scan items and collect payments
Process cash, check, and credit/debit card payments
Issue receipts, refunds, change, or tickets
Count money in cash drawers at the beginning and end of shifts to ensure accuracy
Lead Concierge
Stratton Amenities
11.2022 - 09.2023
Answered phone calls while executing great phone etiquette
Including transferring to designated higher up and taking: delivering messages
Created/coordinated staffing schedules, ensured round the clock coverage and was on-call to resolve any issues
Trained new hires and mentored other associates
Assisted Executive Director in developing and monitoring staff
Communicated to staff and residents resident admissions, orientations, and discharges and maintenance of resident files
Provided prospective residents and families with tours and community information
Center Consultant
FedEx Office
07.2021 - 09.2022
Efficient in operating printing, binding, graphics and copying equipment
Accurately processes complex orders, provide accurate pricing information and ensure all customer questions and complaints are resolved quickly to the customer's satisfaction
Efficient in operating a fax machine
Great phone Etiquette
Processing phone orders
Customer service
Security Guard
Allied Universal Security Services, Systems and So
08.2015 - 02.2021
Access Control at Refinery gates for inbound and outbound
Patrol parking lot in monitor security cameras for unusual activity
Complete daily activity reports
Provided escorts for Marathon Employees and other companies, when appropriate
Effectively recommended appropriate action during emergency situations
Flooring Specialist
The Home Depot
03.2017 - 09.2019
Explain the specifications and features of a product or service to existing or potential customers, with the goal of making a sale
Forecast a company's potential sales and ensure these targets are met
Clerical Work, including Answering phones, and filing paperwork
Entering data in regards to customers orders and their information
Faxing as well as Receiving documents
Self-employed
Self-employed
01.2016 - 03.2017
Maintain a safe play environment
Dress children and change diapers
Observe and monitor children's play activities
Sanitize toys and play equipment
Support children's emotional and social development, encouraging understanding of others and positive self-concepts
Assist in preparing food and serving meals and refreshments to children
Education
Diploma - General
Leuzinger High School
Lawndale, CA
06.2010
Skills
Phone Etiquette
Windows
Cash register
Clerical experience
Certification
AED Certification
First Aid Certification
CPR Certification
Guard Card
Personal Information
Willing To Relocate: Anywhere
Authorized To Work: US for any employer
Timeline
Cashier
Smart & Final
10.2023 - Current
Lead Concierge
Stratton Amenities
11.2022 - 09.2023
Center Consultant
FedEx Office
07.2021 - 09.2022
Flooring Specialist
The Home Depot
03.2017 - 09.2019
Self-employed
Self-employed
01.2016 - 03.2017
Security Guard
Allied Universal Security Services, Systems and So
VP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global GroupVP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global Group