Marlene Rodriguez
San Fernando,CA
Summary
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
20
20
years of professional experience
Work History
Cashier
Burlington
Granada Hills, CA
02.2022 - Current
- Executed customer transactions at Burlington with efficiency and accuracy.
- Delivered customer service at retail location, ensuring satisfaction and support.
- Guided customers with product inquiries, enhancing their shopping experience.
Receptionist
Excellence in Air Conditioning
Reseda, CA
10.2020 - Current
- Answered phone lines and emails, taking detailed messages to ensure effective communication
- Performed billing and data entry to maintain accurate financial records
- Scan files to digital storage for easy access
- Dispatched vehicles to ensure timely service and support for operations
Receptionist
SCAH (Studio City Animal Hospital)
Studio City, CA
12.2019 - 07.2020
- Managed client check-in and check-out processes to ensure smooth operations
- Managed multi-line phone system, took messages, and responded to company emails to ensure effective communication
- Collaborated with veterinarians, vet technicians, and RVTs to facilitate patient care and streamline operations
- Fax, scan medical history, keep up to date on all new products
Courtesy Clerk (temp position)
Closet on Main
Newhall, CA
06.2019 - 10.2019
- Processed cash and credit card transactions at cash register
- Arranged clothing on racks to improve visual appeal and customer accessibility
- Maintained store cleanliness by sweeping, mopping, and cleaning windows
Office Assistance (temp position)
LA County Office of Education
Chatsworth, CA
02.2019 - 06.2019
- Facilitated communication with participants through weekly calls to confirm class schedules
- Assisted facilitators in preparing materials and ensured adequate supply levels
- Managed incoming calls and recorded messages for effective communication
- Displayed posters for upcoming events and classes to promote participation
Customer Service Coordinator
Banfield Pet Hosp.
Canoga Park, CA
02.2012 - 08.2018
- Assumed ownership of team productivity and managed workflow to achieve service goals
- Updated customer orders from start to finish in an accurate and timely manner.
- Maintained accurate records of past due customer accounts to facilitate timely follow-ups
- Identified individual development needs and coordinated training to enhance team skills
- Maintained up-to-date knowledge of product and service changes
- Engaged with veterinarians, vet technicians, and management to facilitate efficient operations.
Warehouse Employee
Staffmark Agency
Mission Hills, CA
02.2011 - 10.2011
- Maintained accurate counts and organized lifts, shifts, and stock of materials and parts.
- Planned and paced work to consistently meet daily, weekly, and project production goals.
- Built containers and packed parts in accordance with detailed packing specifications
- Processed written and verbal instructions, prints, and work orders with attention to detail.
- Noted equipment defects and informed the shift supervisor to ensure safety and quality.
Receptionist
Aloro Pet Clinic
Valley Village, CA
06.2006 - 04.2009
- Answered and managed incoming and outgoing calls while recording accurate messages
- Directed guests and routed deliveries and courier services
- Maintained clean reception area and lounge to create a welcoming environment for guests.
- Opened and distributed incoming mail to ensure timely communication.
- Managed ordering and distribution of office supplies to maintain workflow and budget compliance.
- Assisted with event planning, coordinating travel and arrangements for successful execution.
- Drafted biweekly time sheets for 10 employees.
Education
High School Diploma -
San Fernando Senior High School
San Fernando, CA06-2000
Skills
- Appointment scheduling
- Call handling
- Front desk operations
- Client relations
- Customer service
- Insurance verification
- Payment processing
- Transaction processing
- Administrative support
- Administrative tasks
- Microsoft Excel
- Microsoft Word
- Outlook
- Phone system operation
- Phone system management
- Data entry
- Multitasking
- Scheduling appointments
- Problem solving
- Team collaboration
- Phone etiquette
- Office management
- Office management
Timeline
Cashier
Burlington
02.2022 - Current
Receptionist
Excellence in Air Conditioning
10.2020 - Current
Receptionist
SCAH (Studio City Animal Hospital)
12.2019 - 07.2020
Courtesy Clerk (temp position)
Closet on Main
06.2019 - 10.2019
Office Assistance (temp position)
LA County Office of Education
02.2019 - 06.2019
Customer Service Coordinator
Banfield Pet Hosp.
02.2012 - 08.2018
Warehouse Employee
Staffmark Agency
02.2011 - 10.2011
Receptionist
Aloro Pet Clinic
06.2006 - 04.2009
High School Diploma -
San Fernando Senior High School