Summary
Overview
Work History
Education
Skills
Certification
Education and Training
Timeline
Generic

Brianna Cuellar

Dallas

Summary

Dedicated employee with strengths in customer service and assistance strategies. Successful in teaching junior employees how to maximize performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Client Service Representative

Americor Funding
08.2023 - Current
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.

Cashier Team Lead

Jack in the Box
09.2021 - 01.2022
  • Took orders and processed payments, responsible for making sure the front of the house was neat and orderly, restocked items, and answered the phone.
  • Provided accurate and friendly service to ensure guests would return.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Resolved escalated customer disputes with special actions such as discounts.

Education

High School Diploma -

Texans Can Academy - Dallas Pleasant Grove
06.2023

Skills

  • Bilingual
  • Conflict Resolution
  • Understanding Customer Needs
  • Managing Multiple Tasks
  • Goal-oriented
  • Microsoft Excel
  • Microsoft Word
  • Customer education

Certification

  • Microsoft Office Specialist Word 2019 Associate

Education and Training

other

Timeline

Client Service Representative

Americor Funding
08.2023 - Current

Cashier Team Lead

Jack in the Box
09.2021 - 01.2022

High School Diploma -

Texans Can Academy - Dallas Pleasant Grove

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