Caroline Tavarez
Queens
Summary
Experienced with client support, fostering positive relationships and resolving issues efficiently. Utilizes effective communication and problem-solving to ensure client satisfaction. Track record of adaptability and teamwork, driving successful outcomes in fast-paced setting.
Overview
9
9
years of professional experience
Work History
Client Service Representative
New York Presbyterian Queens
06.2022 - Current
- Handled sensitive patient information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Medical Receptionist/Secretary
New York Presbyterian Medical Group Queens
10.2017 - Current
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed master calendar and scheduled appointments for multiple providers based on optimal patient loads and clinician availability.
- Completed skilled administrative work to support all office staff and operational requirements.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Scanned patient documents into EMR system
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Checked patient data including insurance, demographic and health history to keep information current.
- Completed clerical duties and tasks for clinic administration.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Verified client information by analyzing existing evidence on file.
Patient Flow Assistant
New York Presbyterian Medical Group Queens
06.2016 - 10.2017
- Prepare treatment room/area for patient.
- Notify provider that their patient has arrived.
- Took copayments and compiled daily financial records.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Balanced deposits and credit card payments each day.
- Completed skilled administrative work to support all office staff and operational requirements.
- Clean and organize patient area as well as disinfect equipment after treatment.
- Instruct, motivate, safeguard and assist patients that were practicing exercises under direction of providers.
- Learned new skills and applied to daily tasks to improve efficiency and productivity
Education
Associate of Science -
Queensborough Community College Of The City University Of New York
Oakland Gardens, NY05-2025
Skills
- Medical office administration
- Appointment scheduling
- Insurance verification
- Payment collection
- Problem resolution
- Bilingual
- Administrative Tasks
- Customer Service
- Epic Systems
- Patient Referral
- Call center experience
Timeline
Client Service Representative
New York Presbyterian Queens
06.2022 - Current
Medical Receptionist/Secretary
New York Presbyterian Medical Group Queens
10.2017 - Current
Patient Flow Assistant
New York Presbyterian Medical Group Queens
06.2016 - 10.2017
Associate of Science -
Queensborough Community College Of The City University Of New York
Similar Profiles
Louis K. SussmanLouis K. Sussman
Attending Pathologist at New York-Presbyterian/QueensAttending Pathologist at New York-Presbyterian/Queens
Tatiana MoscosoTatiana Moscoso
Medical Assistant at New York Presbyterian Queens HospitalMedical Assistant at New York Presbyterian Queens Hospital
Victoria RahmanVictoria Rahman
Medical Assistant at New York Presbyterian QueensMedical Assistant at New York Presbyterian Queens
Jorge AuquillaJorge Auquilla
TechTern at CUNY Hunter CollegeTechTern at CUNY Hunter College
Raul MoralesRaul Morales
ACS Agent at DeltaACS Agent at Delta