Rose Cruz BSN
Stone Mountain,GA
Summary
Certified Medical Assistant/Certified Phlebotomy Technician with extensive experience in both military and civilian medical arenas. Background as an Emergency Medical NCO (EMT) and Patient Care Specialist (LPN) in the military. Skilled in providing high-quality medical care in high-pressure situations. Expanded expertise through roles as a Medical Office Administrator, Medical Office Manager, Ultrasound Technician, Certified Medical Assistant, Medical Assistant/Phlebotomy Instructor, and Certified Phlebotomist. Comprehensive understanding of medical procedures and patient care. Valuable asset to any healthcare team.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Client Service Representative
Piedmont Urgent Care By Wellstreet
10.2024 - Current
- Assisted medical staff with patient examinations and procedures.
- Prepared examination rooms and ensured cleanliness and organization.
- Administered medications and vaccinations under physician supervision.
- Educated patients on treatment plans and follow-up care instructions.
- Conducted routine lab tests, including blood draws and specimen collection.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Certified Medial Assistant (front/back-office
Primary Care Center
12.2019 - 09.2024
- Schedule and confirm appointments
- Perform check in and check out s I e-clinical medical management system
- Responsible for gathering /updating all necessary demographics and issuance information
- Collection of copay and payments against deductibles
- Perform end of day transactions/batch out payments and reconciliation of petty cash
- Triage patients (Obtain reason for visit, HPI, Vitals and reconciles medication lists)
- Perform Venipuncture, injections, EKG, IV, ancillary testing, wound care, administer medications as directed, and X-rays.
Certified Medial Assistant (front /back-office)
Piedmont Minor Emergency Clinic
10.2018 - 12.2019
- Schedule and confirm appointments
- Perform check in and check out on medical management system
- Responsible for gathering /updating all necessary demographics and issuance information
- Collection of copay and payments against deductibles
- Perform end of day transactions/batch out payments and reconciliation of petty cash
- Triage patients (Obtain reason for visit, HPI, Vitals and reconciles medication lists)
- Perform Venipuncture, injections, EKG, IV, ancillary testing, wound care, administer medications as directed, and X-rays.
Medical Assistant/clinical lab instructor
United Education International
05.2011 - 01.2018
- Monitored students during labs and intervened in dangerous activities.
- Maintained accurate program documentation with attendance, participation and incident reporting.
- Partnered with primary instructor in teaching students and enforcing laboratory rules.
- Demonstrated skills and safety procedures to students during laboratory sessions.
- Prepared course materials such as syllabi, homework assignments and handouts for distribution or use within classroom.
- Observed and evaluated student performance and development and provide appropriate feedback
Medical Assistant/clinical lab instructor
Med Tech College
- 07.2015
- Taught Medical assistant classes that covered medical law and ethics, medical terminology, pharmacology, anatomy and physiology, medical management systems, medical billing, medical insurance, HIPAA, OSHA, and
- CLIA regulations
- Responsible for teaching current technology and equipment utilized throughout the medical field, supervising clinical and diagnostic screening procedures including; venipuncture, EKG, vital signs, ancillary testing, suturing, injections basic lifesaving/ CPR, and wound care
CMA/Sonographer/Office Manager
Premier Women's Healthcare
01.2009 - 04.2013
- Supervised back/front office personnel
- Maintained physician schedule, updated, maintained, and issued policies and procedures
- Maintaining Osha and
- HIPAA compliance
- Performed pre-certification, insurance benefit eligibility, surgical posting, Physician credentialling and referrals
- Responded to Patient grievances and queries
- Performed clinical assessment and diagnostics sonographic OB/GYN imaging
- Assist with numerous medical and cosmetic procedures
- Perform IM injections, Vitals
- Venipuncture, and POC testing
Medical Assistant/Admin Assistant/Sonographer
Georgia Center for Female Health
04.2004 - 12.2008
Medical Assistant/ Office Manager/Sonographer
Dr. Margaret Duverney
03.2001 - 04.2004
- Assist physician with minor surgical procedures
- Perform IM injections, venipuncture, laboratory services, triage, HPI, and vital signs
- Perform Diagnostic sonographic examinations
- Perform pre-certification, insurance benefit eligibility
- Surgical scheduling
- Schedule appointments, and review procedural and financial requirements with patients
- Assited in managing clinical and administrative staff.
Laboratory Clinical Service Representative
Emory Northlake Regional Medical Center
03.1999 - 03.2001
Phlebotomist/Client service representative
Laboratory Corporation of America
02.1994 - 03.1999
- Perform venipuncture and skin punctures to obtains blood samples for laboratory testing
- Collect/prepare specimens for testing
- Handle laboratory equipment (centrifuge and, micro-hematocrit centrifuge)
- Preform laboratory computer operations
Emergency Medical NCO (EMT)
AMEDD Unites States Army Medical Corps
10.1981 - 12.1004
- Manage daily operations of troop medical clinics
- Setting up and operation of ICU section of Mobile Army Surgical Hospital
- Maintain and operation of 5-ton trauma van
- Clinical rotation through various departments of Army Medical Hospitals
- Emergency Medical care for troops on maneuvers
- Assist with out- patient care and treatment
Education
Bachelor of Science - Nursing
South College
Knoxville, TN09-2025
Associate of Applied Science - Health Sciences
Georgia State University
12.2020
Associate of Applied Science - Practical Nursing
US Army AMMEDD
01.1987
Associate of Applied Science - Emergency Medical Technology
Academy of Health Sciences Fort Sam Houston Texas
01.1987
Skills
- Medical office administration
- Patient-focused care
- HIPAA Compliance
- Medical Terminology
- Diagnostic Procedures
- Medical Procedures
- Vital signs monitoring
- Laboratory maintenance
- Sterilization techniques
- Attention to Detail
- Phlebotomy
- Multitasking Abilities
Certification
- CCMA- NHA
- CPT- NHA
- BLS/CPR -AHA
Timeline
Client Service Representative
Piedmont Urgent Care By Wellstreet
10.2024 - Current
Certified Medial Assistant (front/back-office
Primary Care Center
12.2019 - 09.2024
Certified Medial Assistant (front /back-office)
Piedmont Minor Emergency Clinic
10.2018 - 12.2019
Medical Assistant/clinical lab instructor
United Education International
05.2011 - 01.2018
CMA/Sonographer/Office Manager
Premier Women's Healthcare
01.2009 - 04.2013
Medical Assistant/Admin Assistant/Sonographer
Georgia Center for Female Health
04.2004 - 12.2008
Medical Assistant/ Office Manager/Sonographer
Dr. Margaret Duverney
03.2001 - 04.2004
Laboratory Clinical Service Representative
Emory Northlake Regional Medical Center
03.1999 - 03.2001
Phlebotomist/Client service representative
Laboratory Corporation of America
02.1994 - 03.1999
Emergency Medical NCO (EMT)
AMEDD Unites States Army Medical Corps
10.1981 - 12.1004
Medical Assistant/clinical lab instructor
Med Tech College
- 07.2015
Bachelor of Science - Nursing
South College
Associate of Applied Science - Health Sciences
Georgia State University
Associate of Applied Science - Practical Nursing
US Army AMMEDD
Associate of Applied Science - Emergency Medical Technology
Academy of Health Sciences Fort Sam Houston Texas