Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Dalbec

Saginaw

Summary

I am a junior at Saginaw Valley State University, majoring in psychology and minoring in business. I am committed to learning and developing skills in human resources and other business fields. I have over 5 years of experience working in the customer service industry, building excellent communication and interpersonal skills. I am looking forward to expanding my knowledge through co-ops and internships.

Overview

6
6
years of professional experience

Work History

Barista

Starbucks
Saginaw
06.2021 - Current
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
  • Consistently maintained high levels of cleanliness, organization, and storage of products to ensure quality.
  • Implemented promotional activities, including in-store events, to increase customer engagement and sales.

Team Member

Burger King
Marysville
06.2019 - 06.2021
  • Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Communicated effectively with co-workers to ensure smooth workflow.

Education

Bachelor of Arts - Psychology, Business Minor

Saginaw Valley State University
University Center, MI

Skills

  • Microsoft Office proficiency
  • Strong organization and multitasking
  • Communication and collaboration
  • Writing and documentation
  • Customer service
  • Personal interests include reading, baking and being active

Timeline

Barista

Starbucks
06.2021 - Current

Team Member

Burger King
06.2019 - 06.2021

Bachelor of Arts - Psychology, Business Minor

Saginaw Valley State University

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