Brianna Davis-perry
Tulsa,United States
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Acccount Specialist
JPMORGANCHASE
Tulsa, United States
07.2022 - 04.2024
- Demonstrate excellent customer service skills and an ability to provide a unique and memorable travel experience
- Assist customers in selecting the best travel packages and destinations
- Respond to customer inquiries promptly and accurately
- Maintain customer records and ensure all customer information is up-to-date
- Provide assistance with booking flights, accommodations, and other travel services
- Utilize problem-solving skills to resolve customer issues and complaints.
Data Entry
Avis Budget Group
Tulsa, United States
12.2020 - 07.2022
- Prepares source data for computer entry by compiling and sorting information
- Processes customer and account source documents by reviewing data for deficiencies
- Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution
- Enters customer and account data by inputting alphabetic and numeric information on the keyboard or optical scanner according to screen format.
Receptionist
Southwest general agency
Tulsa, OK
03.2018 - 12.2020
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
Customer service representative
Hills Pet Nutrition
Tulsa, United States
02.2016 - 03.2018
- Provided excellent customer service to resolve customer complaints in a timely manner
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
- Maintained detailed records of customer interactions, transactions and comments for future reference
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Central High School
Tulsa, OK05-2018
Skills
- Customer Service
- Microsoft expert
- Data entry
- Call center
- Multitasking
- Live chat
- Strong interpersonal skills
- Problem solving
- Office Administration
- Travel Planning
- Administrative Support
- Executive Travel
- Front Office Management
Details
Tulsa, (918) 779-5637, briannadavis_perry@yahoo.com
Languages
- English
- American Sign Language
Timeline
Acccount Specialist
JPMORGANCHASE
07.2022 - 04.2024
Data Entry
Avis Budget Group
12.2020 - 07.2022
Receptionist
Southwest general agency
03.2018 - 12.2020
Customer service representative
Hills Pet Nutrition
02.2016 - 03.2018
Central High School