Brianna Davis-Perry
Tulsa
Summary
A highly organized and motivated Remote Customer Service Representative with 5+ years of experience providing excellent service to customers via email, phone, and live chat. Skilled in problem-solving, conflict resolution, and multitasking. Proven ability to easily build and maintain relationships with customers
Overview
7
7
years of professional experience
Work History
Acccount Specialist
JPMORGANCHASE
07.2022 - 03.2024
- Demonstrate excellent customer service skills and an ability to provide a unique and memorable travel experience
- Assist customers in selecting the best travel destinations
- Respond to customer inquiries promptly and accurately
- Maintain customer records and ensure all customer information is up-to-date
- Provide assistance with booking flights, accommodations, and other travel services
- Utilize problem-solving skills to resolve customer issues and complaints
Data Entry
Avis Budget Group
12.2020 - 07.2022
- Prepares source data for computer entry by compiling and sorting information
- Processes customer and account source documents by reviewing data for deficiencies
- Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution
- Enters customer and account data by inputting alphabetic and numeric information on the keyboard or optical scanner according to screen format
Customer service representative
Hills Pet Nutrition
02.2017 - 03.2020
- Provided excellent customer service to resolve customer complaints in a timely manner
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving conflicts.
Education
Business Administration
Tulsa Community College
Tulsa, OK08-2018
High School Diploma -
Central High School
05-2018
Skills
- Customer Service
- Microsoft
- Receptionist
- Data entry
- Call center
- Multitasking
- GDS
- Strong interpersonal skills
- Works well independently, or within a team
- Computer skills
Timeline
Acccount Specialist
JPMORGANCHASE
07.2022 - 03.2024
Data Entry
Avis Budget Group
12.2020 - 07.2022
Customer service representative
Hills Pet Nutrition
02.2017 - 03.2020
Business Administration
Tulsa Community College
High School Diploma -
Central High School
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