BRIANNA D. BATISTA
Frisco,TX
Summary
Motivated and reliable individual with a positive attitude and strong communication skills. Eager to start a professional career in customer service, leveraging experience in team collaboration from sports teams and community volunteering. Skilled in Microsoft Office and time management, developed through academic projects and extracurricular activities. Committed to providing exceptional service and learning new skills quickly.
Overview
8
8
years of professional experience
1
1
Certification
Work History
LEAD SALES ASSOCIATE
Alphalete Marketing
Irving, TX
06.2025 - 04.2026
- Led team in achieving sales targets through effective product promotion and customer engagement.
- Trained and mentored new associates on best practices and company policies.
- Developed strategies to enhance customer experience and drive repeat business.
- Analyzed sales data to identify trends, improving inventory management and stock levels.
ASSISTANT MANAGER
Spin Pizza
Frisco, TX
07.2023 - 01.2025
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Carried food orders to specific restaurant tables and served guests.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Answered telephone to provide dining information and take reservations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
HOST / SERVER
Outback Steakhouse
Frisco, TX
08.2022 - 06.2023
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Carried food orders to specific restaurant tables and served guests.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Answered telephone to provide dining information and take reservations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
PACKAGE HANDLER
FedEx
Frisco, TX
11.2022 - 01.2023
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Resolved conveyor system issues by clearing jams and blockages.
SHIFT LEADER
Jersey Mike’s Subs
McKinney, TX
01.2022 - 07.2022
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Served food quickly for positive guest experiences.
- Organized and restocked supplies to support operations and team productivity.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Assisting customers by articulating menu options.
- Operating cash register.
- Taking down phone orders for both personal and catering orders.
- Delivering orders as required.
CREW MEMBER
Jersey Mike’s Subs
East Rutherford, NJ
08.2018 - 11.2021
- Certified in the slicing of meats and other cold cuts.
- Certified in the closing/opening of store and shifts as required.
- Assisted General Manager in overseeing in-store operations as well as ensuring the store is in exceptional order.
Education
Diploma - undefined
Rutherford High School
Rutherford, NJ06.2021
Criminal Justice & Business Major
Collin County Community College District
Texas04.2026
Skills
- Customer Service
- POS Operations
- Menu Knowledge
- Multitasking
- Team Collaboration
- Organization
- Communication
- Typing
- Microsoft Office
- Microsoft Windows
- Problem Solving
- Decision Making
- Station Preparation
- Adaptability
- Responsibility
- Flexibility
- Attention to Detail
- Cross-Selling
- Upselling
- Package Handling
- Sorting
- Cash Register Operation
- Food Preparation
- Team Leadership
- Customer Complaint Resolution
Certification
- 2023 - 2026 Food Handlers Certificate
- JUN 2023 - JUL 2026 TABC Certification
LANGUAGES
English (Native)
Spanish (Native)
Timeline
LEAD SALES ASSOCIATE
Alphalete Marketing
06.2025 - 04.2026
ASSISTANT MANAGER
Spin Pizza
07.2023 - 01.2025
PACKAGE HANDLER
FedEx
11.2022 - 01.2023
HOST / SERVER
Outback Steakhouse
08.2022 - 06.2023
SHIFT LEADER
Jersey Mike’s Subs
01.2022 - 07.2022
CREW MEMBER
Jersey Mike’s Subs
08.2018 - 11.2021
Diploma - undefined
Rutherford High School
Criminal Justice & Business Major
Collin County Community College District