Brianna Desmond

• Supervised daily operations of front desk, ensuring optimal customer service and satisfaction.
• Trained and mentored junior reception staff, enhancing team performance and efficiency.
• Streamlined appointment scheduling processes, reducing wait times for clients.
• Effectively managed multiple phone lines including transferring calls appropriately or taking detailed messages when needed.
• Scanned in all service and sales documents.
• Processed and checked sales paperwork and finance information on all cars sold.
• Processed all money coming in and out of the building.

• Provided exceptional customer service, resolving inquiries and enhancing shopping experience.
• Processed customer transactions efficiently using point-of-sale systems.
• Maintained accurate cash drawer, ensuring accountability and minimizing discrepancies.

• Coordinated daily activities and events to enhance community engagement and participation.
• Trained and supervised activity staff to ensure high-quality programming and participant safety.
• Developed engaging recreational programs aligned with resident interests and health goals.
• Evaluated program effectiveness through resident feedback and adjusted offerings accordingly.

• Provided exceptional customer service, resolving guest inquiries and complaints promptly.
• Managed front desk operations, ensuring smooth check-in and check-out processes.
• Streamlined communication between departments to enhance guest experiences and service efficiency.
• Coordinated reservations using property management systems to optimize occupancy rates.

One Year of school from the Art Institute for Photography.