Summary
Overview
Work History
Education
Skills
References
Websites
Timeline
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Caitlyn Smith

Salem,UT

Summary

Highly ambitious and committed Patient Care Coordinator with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to any environment. Motivated to work with patients, families and care teams efficiently. Friendly, adaptable, and collaborative professional successful in creating helpful solutions to complex problems.

Overview

4
4
years of professional experience

Work History

Medical Assistant/Lead Receptionist

Cope Cosmetic Dermatology
01.2024 - Current
  • Played key role in facilitating business expansion while maintaining high standard of professionalism, overseeing patient record management, and managing all billing processes.
  • Ensured up-to-date patient electronic health records daily, contributing to optimized workflow.
  • Assisted with various medical procedures, along with cosmetic injections, ensuring high-quality patient care and satisfaction.
  • Managed and coordinated all scheduling related to treatment plans, ensuring timely pre- and post-care appointments for all procedures.
  • Acted as primary point of contact for patients throughout treatment process, providing support before, during, and after procedures.

Receptionist

Cloward Dental
06.2023 - 12.2023
  • Verified and updated patient insurance information, demographics, and health history to ensure accuracy and currency of records.
  • Coordinated patient scheduling for multiple physicians, managed check-in and check-out processes, and handled billing and payment transactions.
  • Collaborated with team to achieve 95% success rate in office collections, driving business growth and patient satisfaction.

Bridal Consultant

Pritchett Bridal
02.2022 - 10.2022
  • Demonstrated ability to establish rapport and build meaningful relationships with each client, as reflected in previous sales performance.
  • Delivered personalized gown selection experience for future brides while exceeding monthly sales goals by 125% on multiple occasions.
  • Achieved sales ratio of 50% to 70% over three consecutive months, consistently upselling products to enhance overall revenue.
  • Showcased excellent problem-solving skills when addressing challenges faced during fittings, ensuring client satisfaction at all times.

Medical Assistant/Receptionist

Revere Health Cardiology
09.2020 - 10.2021
  • Managed care of multiple patients for 2-3 physicians, prioritizing the needs of each patient.
  • Coordinated with team members to ensure delivery of high-quality and effective patient care.
  • Facilitated scheduling surgeries and procedures at different hospitals, while securing necessary insurance approvals and prior authorizations.
  • Initiated training for new employees within two months of hire.

Education

Licensed Master Esthetician -

Acaydia Spa And School of Aesthetics, LLC
Provo, UT
03.2023

Bachelor of Science - Exercise Science

Utah Valley University
Orem, UT
12.2022

Skills

  • Appointment Scheduling
  • Organizational Skills
  • Patient Relations
  • Critical Thinking Skills
  • Multitasking ability
  • Attention to Detail
  • Medical Terminology
  • HIPAA Compliance
  • Patient Records Management
  • Time Management
  • Customer Service
  • Proficient in Microsoft Office

References

  • Angie Rudd, Office Manager, Cloward Dental, 801.420.8522
  • Stephanie Vincent, Owner, Pritchett Bridal, 801.319.7707
  • Andrea Hulse, Owner and School Director, Acaydia Spa and School of Aesthetics, andrea@acaydia.edu

Timeline

Medical Assistant/Lead Receptionist

Cope Cosmetic Dermatology
01.2024 - Current

Receptionist

Cloward Dental
06.2023 - 12.2023

Bridal Consultant

Pritchett Bridal
02.2022 - 10.2022

Medical Assistant/Receptionist

Revere Health Cardiology
09.2020 - 10.2021

Licensed Master Esthetician -

Acaydia Spa And School of Aesthetics, LLC

Bachelor of Science - Exercise Science

Utah Valley University

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Caitlyn Smith