Brianna Dockery
Summary
I am motivated,determined to meet my goals and the needs of others. My skills are strong and I am willing to learn more. Very hardworker, work good under pressure,and very attentive to quality and detail.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Atlanta Plus Urgent Care
09.2022 - Current
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Customer Service Representative
Wipro
03.2023 - 07.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Educated customers on special pricing opportunities and company offerings.
Receptionist
Holiday, Inn
02.2020 - 06.2020
- Handled payment processing and provided customers with receipts and proper bills and change.
- Responded to inquiries and room requests made online, by phone and via email.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Sales Associate
Athletes Foot
09.2019 - 02.2020
- Collected payments and provided accurate change.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
Inspector
Dart Container
07.2018 - 02.2019
- Identified acceptable components and rejected defective products.
- Generated detailed reports outlining inspection and testing results.
- Operated automated systems to perform complex testing procedures.
Education
EKG
Woodruff Medical
04.2022
High School Diploma -
Cornerstone ChristianCorrespondence School
05.2021
Skills
- Customer Service
- Problem Solving
- Fast/Multi
- Tasker
- Microsoft Excel
- Microsoft Word
- Data entry
- Computer literacy
- Rf Scanner
- Medical Assistant
Timeline
Customer Service Representative
Wipro
03.2023 - 07.2023
Medical Assistant
Atlanta Plus Urgent Care
09.2022 - Current
Receptionist
Holiday, Inn
02.2020 - 06.2020
Sales Associate
Athletes Foot
09.2019 - 02.2020
Inspector
Dart Container
07.2018 - 02.2019
EKG
Woodruff Medical
High School Diploma -
Cornerstone ChristianCorrespondence School
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