Brianna Donahue
Philadelphia,PA
Summary
Dynamic leader, enhancing customer satisfaction and streamlining operations. Excelled in conflict resolution and team agility, boosting employee engagement and optimizing inventory management. Skilled in fostering relationships and continuous learning, demonstrating quick adaptability and a highly motivated mindset. Achieved significant improvements in workplace efficiency and service delivery.
Overview
4
4
years of professional experience
Work History
Manager
Pizza Hut
Philadelphia, PA
07.2024 - 09.2024
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Manager
Thin and Crispy
Philadelphia, PA
08.2020 - 04.2024
- Counter girl- answered phones, placed orders, handled money
- Prep- prepped food
- Cook- cooked food
- Management - managed employees and schedules
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Sales Associate
AutoZone
Philadelphia, PA
11.2022 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Inbound Warehouse Associate
Amazon Distribution Center
Florence, NJ
09.2020 - 01.2021
- Streamlined inbound processes by accurately receiving, sorting, and storing incoming shipments.
- Unloaded pallets and deliveries and organized products in warehouse.
- Improved warehouse efficiency by organizing and maintaining a clean, safe work environment.
- Facilitated efficient movement of materials throughout the facility using various equipment such as forklifts, pallet jacks, and hand trucks.
- Maintained strict adherence to safety protocols, reducing workplace accidents and fostering a safe working environment for all employees.
- Contributed to a positive work culture by actively participating in team meetings and offering constructive feedback on improvement opportunities.
Education
Automobile
Lincoln Technical Institute
Philadelphia, PASkills
- Customer satisfaction
- Quick learner
- Can easily adapt to environment
- Always thriving to advance career
- Creativity Enhancement
- Highly motivated
Timeline
Manager
Pizza Hut
07.2024 - 09.2024
Sales Associate
AutoZone
11.2022 - 09.2023
Inbound Warehouse Associate
Amazon Distribution Center
09.2020 - 01.2021
Manager
Thin and Crispy
08.2020 - 04.2024
Automobile
Lincoln Technical Institute