Brianna Dugan
Philadelphia,PA
Summary
Results-driven professional specializing in client relationship management and effective communication. Proven ability to analyze client needs and deliver tailored solutions while mentoring team members for enhanced performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Service Representative
BluePearl Specialty + Emergency
Conshohocken, Pennsylvania
10.2021 - Current
- Analyzed and rectified client issues through thorough research of pertinent details and effective communication of solutions.
- Tailored client experience by identifying unique needs and delivering relevant information and services
- Maintained client relationships and listened to needs and pain points to provide strategic internal feedback.
- Guided junior team members while fostering strong employee relationships.
- Collaborated with internal teams to guarantee timely and successful delivery of solutions aligned with client needs.
Sales Associate
Pet Valu
Philadelphia, Pennsylvania
09.2020 - 10.2021
- Showcased product features and benefits to facilitate informed purchasing decisions.
- Mentored new associates regarding store policies and customer service standards.
- Assessed sales data to recognize trends and modify sales strategies as needed.
- Engaged with customers to address inquiries and resolve concerns effectively.
- Conveyed reliable information on products, prices, and services.
Education
Associate of Arts - Textile Design
University of The Arts
Philadelphia, PA05-2016
Associate of Arts - Art History
Philadelphia University
Philadelphia, PA05-2013
Skills
- Client relationship management
- Internal collaboration
- Team leadership
- Effective communication
- Detail orientation
Certification
- Adult Mental Health First Aid USA, 10/18/2024
References
Megan Benner, Strategic Account Specialist, MWI, 610.299.2643
Dr. Leah Freilich, DVM,MS, BluePearl Speciality + Emergency, 215.740.2974
Timeline
Client Service Representative
BluePearl Specialty + Emergency
10.2021 - Current
Sales Associate
Pet Valu
09.2020 - 10.2021
Associate of Arts - Textile Design
University of The Arts
Associate of Arts - Art History
Philadelphia University
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