Brianna Ellis

• Researched options and recommended services to address clients' needs.
• Balanced up to over 50 accounts simultaneously, maintaining regular contact and professional relationships with each.
• Listened to clients and assisted with navigation of complex systems involved in purchase order transactions.
• Identified and cultivated leads to consistently meet sales goals and increase business growth.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Processed customer service orders promptly to increase customer satisfaction.

Manage store while optimizing work processes and procedures

Manage all live animals, including inventory, receiving, running and caring for in-store animals treatment room

Documenting and scheduling vet appointments and administering treatments

Maintaining excellent communication between veterinarians and pet parents for pets with illnesses

Created printable guide systems for individual department areas

Field customer complaints and de-escalate staff and customer confrontations

Ensured operational standards are maintained in all departments and store operations

• Increased profit margins and customer retention by optimizing and organizing department processes
• Worked and coordinated with vendors
• Continued self-education in marine biology and organic chemistry
• Created system and printable guides to renovate failing aquatics department across corporate stores
• Customer coaching on fish keeping and maintenance
• Inventory Stocking