Open To Work
BRIANNA ESCOBEDO
Peoria,Arizona
Work Preference
Summary
Compassionate Medical Assistant and Client Intake Coordinator specializing in patient care, communication, and process optimization. Expert in guiding clients through the intake process, resolving inquiries, and ensuring meticulous documentation. Proven ability to drive client commitment and enhance workflow efficiency across healthcare environments.
Overview
2
2
years of post-secondary education
18
18
years of professional experience
Work History
Scheduling Coordinator
Optum - HouseCalls
, Remote
04.2024 - 01.2025
- Scheduled in-home clinical visits for members across multiple regions, ensuring accuracy and timely coordination.
- Managed high-volume inbound calls, guiding clients through inquiries and appointment needs.
- Coordinated confirmation, rescheduling, and cancellation of appointments while ensuring HIPAA compliance.
- Delivered customer service that enhanced member satisfaction and contributed to lower appointment no-shows.
Lead Mobile Technician / Medical Assistant
Vestra Labs
Phoenix
11.2021 - 07.2022
- Collected and transported blood specimens with 100% accuracy and adherence to lab protocols.
- Administered COVID-19 vaccines and documented patient information in EMR systems.
- Set up mobile vaccination sites, improving workflow efficiency and patient throughput.
- Led mobile healthcare teams, ensuring proper PPE use and compliance with safety standards.
Customer Service Specialist
Wells Fargo
Phoenix
11.2020 - 07.2021
- Resolved escalated customer issues while maintaining compliance with banking policies.
- Built strong customer relationships through active listening and problem solving.
- Consistently met performance metrics, including call quality and customer satisfaction.
- Provided follow-up support to ensure issue resolution and customer retention.
First Responder
Premier Lab Solutions
Phoenix
02.2020 - 08.2020
- Administered COVID-19 vaccines, ensuring patient safety and compliance with medical protocols.
- Prioritized daily tasks based on specimen collection urgency, enhancing workflow efficiency.
- Provided swift and compassionate medical care during over 10 emergency calls.
- Conducted COVID-19 tests via swabs and blood draws, maintaining high accuracy.
- Ensured proper PPE usage before patient contact, adhering to safety standards.
Medical Receptionist/ Referral Coordinator
Affiliated Cardiology of Arizona
Phoenix
07.2013 - 03.2016
- Managed patient check-ins, verified insurance, and updated accounts, ensuring accurate records.
- Screened calls, directed messages, and improved communication flow within the clinic.
- Scanned and documented patient information in EHR, enhancing registration efficiency.
- Collected payments, issued receipts, and maintained financial accuracy during check-ins.
Medical Assistant
Arizona Cardiology Group
Phoenix
01.2007 - 03.2013
- Performed EKGs, treadmills, holter monitors, and pacemaker checks for physician assessments.
- Drew blood samples for lab tests, facilitating accurate diagnostics for patient treatment.
- Collected patient medical history and ensured accurate records, improving overall patient care.
- Scheduled and managed patient appointments, maintaining organized and accessible records.
- Trained new staff on procedures, enhancing team efficiency and maintaining operational consistency.
Education
Medical Assistant Certification -
Brookline College
Phoenix, AZ 01.2006 - 06.2006
Master of Arts -
Glendale Community College
Glendale, AZ 01.2005 - 11.2006
Skills
- Appointment Scheduling
- Healthcare Coordination
- Time Management
- Multitasking
- Performance Tracking
- Client Commitment Strategies
- Consultative Communication
- Patient Care
- Leadership
- Follow-up Coordination
Certifications
- CPR/BLS Arizona Heart Association exp 12/2026
- Az Fingerprint clearance card issued 6/20/2025 exp: 06/20/2031
Timeline
Scheduling Coordinator
Optum - HouseCalls
04.2024 - 01.2025
Lead Mobile Technician / Medical Assistant
Vestra Labs
11.2021 - 07.2022
Customer Service Specialist
Wells Fargo
11.2020 - 07.2021
First Responder
Premier Lab Solutions
02.2020 - 08.2020
Medical Receptionist/ Referral Coordinator
Affiliated Cardiology of Arizona
07.2013 - 03.2016
Medical Assistant
Arizona Cardiology Group
01.2007 - 03.2013
Medical Assistant Certification -
Brookline College
01.2006 - 06.2006
Master of Arts -
Glendale Community College
01.2005 - 11.2006