Brianna Fitch
Dracut,MA
Summary
Organized and dependable individual successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Planet Fitness
10.2021 - 12.2023
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions.
Barista
Starbucks
06.2021 - 06.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages.
Project Coordinator
Pella Windows and Doors
01.2021 - 07.2021
- Answer phones
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Created job files for each project and maintained current data in each file.
- Maintained database and spreadsheets with accurate inventory and status.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
Front Desk Associate
Riverside Pizza
06.2020 - 12.2020
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Education
Senior in hs -
Whittier Reg Voc
Haverhill, MA06.2021
Skills
- Time Management
- Problem-solving skills
- Listening Skills
- Scheduling
- Credit card handling
- Office Administration
- File Management
- Multi-Line Phone Systems
- Word Processing
- Barista Experience
Certification
OSHA 10, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Elementary
Timeline
Front Desk Associate
Planet Fitness
10.2021 - 12.2023
Barista
Starbucks
06.2021 - 06.2023
Project Coordinator
Pella Windows and Doors
01.2021 - 07.2021
Front Desk Associate
Riverside Pizza
06.2020 - 12.2020
Senior in hs -
Whittier Reg Voc
OSHA 10, Present
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