Brianna Francis
Summary
Dependable and passionate job seeker with strong organizational skills eager to secure customer service position. Ready to help team achieve company goals. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Warehouse Worker
Amazon
Abbeville, LA
04.2024 - Current
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Nurse Assistant
FMOLHS
Lafayette, LA
11.2022 - 05.2024
- Demonstrated strong teamwork & communication skills when working alongside fellow healthcare professionals
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Collaborated with a diverse range of professionals and personalities
Seasonal Team Member
Target
Lafayette, LA
11.2023 - 01.2024
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Bolstered company reputation through outstanding customer service that consistently exceeded expectations of both customers and coworkers.
Child Staff Leader
Lafayette School System, Boys And Girls Club
Lafayette, LA
01.2019 - 12.2022
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Collaborated with colleagues to develop innovative approaches to teaching.
Temporary Call Center Agent
Verafast
Remote
01.2020 - 06.2020
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Adapted communication style to meet diverse customer needs, creating unique experiences for all callers.
Customer Service Professional
Stage, McDonald's, Cheddar's Scratch Kitchen
Lafayette, LA
08.2015 - 12.2019
- Consistently surpassed performance targets.
- Balanced competing priorities under pressure by effectively multitasking while remaining focused on delivering exceptional customer support.
- Increased customer loyalty with personalized support and assistance in selecting suitable products or services.
- Helped large volume of customers daily with positive attitude and focus on customer satisfaction.
- Updated account information to maintain customer records.
Education
High School Diploma -
Carencro High School
Lafayette, LACertified Medical Assistant - Medical Assisting
Camelot College
Baton Rouge, LA07.2024
Skills
- Extensive & Superb Customer Service
- Excellent written and verbal communication skills
- Ability to consistently manage high case loads w/ attention to detail
- Computer literacy and Microsoft proficiency
- Typing skills of 45 WPM
- Eager to rapidly acquire new skills and knowledge
Timeline
Warehouse Worker
Amazon
04.2024 - Current
Seasonal Team Member
Target
11.2023 - 01.2024
Nurse Assistant
FMOLHS
11.2022 - 05.2024
Temporary Call Center Agent
Verafast
01.2020 - 06.2020
Child Staff Leader
Lafayette School System, Boys And Girls Club
01.2019 - 12.2022
Customer Service Professional
Stage, McDonald's, Cheddar's Scratch Kitchen
08.2015 - 12.2019
High School Diploma -
Carencro High School
Certified Medical Assistant - Medical Assisting
Camelot College