Brianna Glover
Prestonsburg,KY
Summary
Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.
Overview
4
4
years of professional experience
Work History
Service and Parts Cashier
Tim short Honda
Ivel, Kentucky
01.2025 - Current
- Balanced cash drawer at the end of each shift.
- Offered customers carry-out service at completion of transaction.
- Recommended, selected and helped locate or obtained merchandise based on customer needs and desires.
- Maintained cleanliness of work area including counters, floors, and displays.
- Developed knowledge of company's products and services in order to provide accurate information to customers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Prepared daily bank deposits for sales transactions.
- Reconciled cash register at end of shift by balancing cash, credit cards and checks.
- Counted and balanced cashier drawers.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Processed purchases using cash register and credit card machines.
- Answered phone calls to assist customers with questions and orders.
- Communicated customer feedback regarding product quality or service issues to appropriate personnel.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Greeted customers promptly and responded to questions.
Business Development Center Representative
Tim short Chrysler dodge jeep ram of pikeville
Pikeville, Kentucky
09.2024 - 01.2025
- Handled escalated calls from customers who had unresolved issues.
- Managed CRM database, ensuring accurate and up-to-date information on leads and clients.
- Built relationships with customers through friendly interactions and follow-up communications.
- Maintained up-to-date knowledge of company products and services.
- Implemented strategies to take advantage of new opportunities.
- Maintained positive working relationship with fellow staff and management.
- Identified business prospects through cold calling, networking, marketing and database leads.
- Created reports on customer feedback and sales performance for management review.
- Assisted in the development of new customer relationships by responding to inquiries and providing information regarding services, products, and promotions.
- Identified needs of customers promptly and efficiently.
- Provided support to other departments within the organization when necessary.
- Initiated follow-up calls to customers to ensure satisfaction with their experience.
- Conducted outbound calls to existing clients in order to upsell additional services or products.
Frontline Worker
Made to crave
Prestonsburg
09.2021 - 04.2024
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Greeted customers and provided assistance with their needs.
- Provided excellent customer service by offering product knowledge advice or recommending alternative solutions.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Operated cash registers, processed transactions, and handled cash accurately.
- Provided customer service in a fast-paced environment.
- Collaborated with team members to complete tasks efficiently and effectively.
Education
GED -
South Floyd High School
Hi Hat, KY09-2022
Skills
- Cash handling
- Point of sale operation
- Customer service
- Product knowledge
- Cash reconciliation
- Sales processing
- Conflict resolution
- Team collaboration
- Time management
- Attention to detail
- Problem solving
- Reliability
- Active listening
- Call response and transfer
- Reliable and responsible
- Detail-oriented
- Inventory stocking
- Cash register systems
- Payment collection
- Order management
Timeline
Service and Parts Cashier
Tim short Honda
01.2025 - Current
Business Development Center Representative
Tim short Chrysler dodge jeep ram of pikeville
09.2024 - 01.2025
Frontline Worker
Made to crave
09.2021 - 04.2024
GED -
South Floyd High School