Hi, I’m
Brianna Gonzales
Odessa,Tx
Summary
Skilled waitress/PSA Agent with a passion for delivering outstanding customer service and a keen eye for detail. Proven expertise in effectively overseeing front-of-house operations, room service setups, and handling ticket counter, gate, and ramp duties. Consistently exceeding guest expectations through personalized and attentive service. Furthermore, equipped with valuable managerial experience from the retail industry before transitioning into the restaurant/ aviation sector.
Overview
7
years of professional experience
Work History
HHS AVIATION
PSA/RAMP AGENT
04.2024 - Current
Job overview
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Developed and maintained courteous and effective working relationships.
Double Tree by Hilton
WAITRESS /ROOM SERVICE
04.2023 - 03.2024
Job overview
- Proficient in using POS system, handling cash transactions, and serving multiple tables efficiently
- Skilled in providing exceptional customer service, ensuring guests have a positive dining experience
- Experienced in taking precise food and drink orders, and delivering them promptly
- Trained in adhering to health and safety guidelines, while maintaining a clean and organized work environment
Buffalo Wild Wings
SERVER
06.2022 - 04.2023
Job overview
- Three years of experience in high-volume restaurant with excellent customer service skills
- Proficient in taking orders accurately and efficiently while maintaining a positive attitude
- Skilled in handling payments, resolving customer issues, and working effectively in a team
- Familiar with POS systems and possess strong multitasking abilities in fast-paced environments
Pojos restaurant
SERVER
09.2017 - 05.2022
Job overview
- Three years of experience in high-volume restaurant with excellent customer service skills
- Proficient in taking orders accurately and efficiently while maintaining a positive attitude
- Skilled in handling payments, resolving customer issues, and working effectively in a team
- Familiar with POS systems and possess strong multitasking abilities in fast-paced environments
Education
No diploma
University Overview
did not graduate
Skills
- Customer service
- Food handling
- Communication
- POS systems
- Problem solving
- Dependable and Responsible
- Security awareness
- Passenger Assistance
- Ramp Checklist Completion
- Willing to Learn
- Critical Thinking
Personal Information
Date of Birth: 05/21/93
Timeline
PSA/RAMP AGENT
HHS AVIATION
04.2024 - Current
WAITRESS /ROOM SERVICE
Double Tree by Hilton
04.2023 - 03.2024
SERVER
Buffalo Wild Wings
06.2022 - 04.2023
SERVER
Pojos restaurant
09.2017 - 05.2022
No diploma
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