Comfort Kollie
Charlotte,NC
Summary
Dynamic customer service professional with a proven track record at HHS Aviation, excelling in problem-solving and communication. Recognized for enhancing passenger satisfaction through effective support and attention to detail. A dedicated team player, adept at navigating challenges and ensuring smooth airport operations for diverse clientele.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
HHS Aviation
05.2023 - Current
- Helped large volume of passengers traveling throughout the airport every day with positive attitude and focus on passengers satisfaction.
- Handled passengers complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Check passengers boarding passes and show them what security checkpoint to go through.
- Answered passengers questions work long side TSA and the city of charlotte.
Passenger Service Assistant
Prospect Airport Services
12.2023 - 05.2024
- Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
- Facilitated effective communication between airline staff and non-English speaking passengers, utilizing language skills when necessary.
- Provided exceptional customer service to diverse clientele, addressing individual needs and preferences.
- Push passengers in wheelchairs from gate to gate.
- Demonstrated strong problem-solving abilities during flight delays or cancellations, working closely with airline personnel to accommodate affected passengers promptly.
- Improved boarding efficiency by guiding passengers through airport processes and providing clear instructions.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Escorted handicapped passengers from terminal to aircraft.
Education
Wesleyan Academy
Liberia06-2023
Skills
- Customer service
- Customer support
- Attention to Detail
- Team collaboration
- People's Person
- Team player
- Communication
- Leadership
- Problem-Solving
- Time Management
Timeline
Passenger Service Assistant
Prospect Airport Services
12.2023 - 05.2024
Customer Service Associate
HHS Aviation
05.2023 - Current
Wesleyan Academy
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